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Skills

  • Cash-out and reconciliation procedures
  • Administrative support
  • Customer service
  • Customer relationship management
  • Electronic ordering systems
  • Dining room organization
  • Inventory management
  • Food running
  • Communications
  • First Aid/CPR

Work Experiences

  • Learned strategic planning and client relations to help with office needs.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Assessed customer needs ahead of time and provided beverage refills, condiments, and other services as needed.
  • Actively engaged customers with tailored menu knowledge.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Kept my initiative knowledge up to date by doing workflow optimization and client relations.
  • Achieved zero errors in transactions.
  • Accelerated drink delivery time by 52%.
  • Used HubSpot to compile data gathered from various sources.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Dining Associate is a hardworking and dependable Dining Associate who excels at workflow optimization and performance reporting.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Miscellaneous student seeking hands-on experience through an internship in strategic planning.
  • Accomplished Dining Associate with upselling skills.
  • Good time management and relationship-building skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Motivating leader who has built and managed standard teams in the past.
  • Dedicated Dining Room Attendant with experience managing patron seating and assisting wait staff in maintaining a clean and efficient dining room.
  • With fast, high-quality dining assistance, ready to bring skills to support team and customer needs.
  • Accomplished Dining Associate known for streamlining order accuracy and reducing service delays by 15%. Delivered an exceptional guest experience by anticipating guest preferences and personalizing dining recommendations.

Accomplishments

  • Revamped menu layout and descriptions, leading to a 26% increase in customer engagement with high-profit dishes.
  • Implemented a cross-training program among team members, reducing training time by 71% while increasing cross-functional efficiency.
  • Led a project to improve table turnover rate by implementing a personalized greeting-to-check-out process, reducing table times by three years.
  • Consistently exceeded individual sales quotas by 70% through expert knowledge of menu items, daily specials, and promotions.
  • Led efforts to achieve a consistent reduction of customer complaints by 30% through proactive problem-solving and excellent service delivery.
  • Recognized as Employee of the Month 6 times for exceptional service and teamwork, maintaining a customer satisfaction rate of 72%.
  • Effectively handled customer complaints, resulting in a reduction of escalated service issues by 72% over two years.
  • Achieved an average upsell rate of $8 per table by recommending food pairings and dessert add-ons in a high-volume dining environment.
  • Implemented proactive customer greeting and seating processes to reduce front-line congestion and improve service flow.
  • Monitored and ensured proper adherence to health and safety compliance, consistently passing framework inspections with zero violations on record.

Affiliations

  • Active participant in local Chamber of Commerce’s hospitality events and community meal programs in Columbus.
  • Active participant, SafePlate Food Handling Certification Course, ensuring up-to-date food service safety standards.
  • Participated in 2023 workshop on reducing wait times and increasing turnover rates, sponsored by Brightline.
  • Volunteer with Feeding America in Portland, supporting community dining and food service operations.
  • Community Service Program Leader at program, organizing meal services and dining programs for underserved populations.
  • Member, Institute of Food Technologists (IFT), working on enhancing food quality and sustainability in restaurant operations.
  • Participant in advanced Menu Promotion and Upselling Techniques course from category in 2023.
  • Participant in National Food Service Compliance Training in 2015, helping ensure adherence to local regulatory standards.
  • Certified Food Handler from Oregon, ensuring compliance with food safety and hygiene regulations.
  • Certified in Quick Service Management from system, supporting effective operations in high-volume dining environments.

Certifications

  • Google Certified Professional Cloud Architect
  • Hospitality and Tourism Management Certificate - Meridian, 2023
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Food Hygiene Certification (Beacon Labs, 2022)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Food Safety (CP-FS), 2018
  • Certified Business Analysis Professional (CBAP)
  • ServSafe Alcohol Certification - 2024
  • Professional Bartending Certification, Columbus, 2024
  • Basic Wine Knowledge Certification, Lakeside Partners, 2022

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