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Skills

  • Relationship development
  • Advanced diagnostic equipment maintenance and calibration
  • Medical office administration
  • Operative proficiency with autorefractor and tonometer
  • Completing insurance forms
  • Operational improvement
  • Customer service
  • Payment collection
  • MS Office
  • Team building

Work Experiences

  • Achieved a 31% rise in patient retention year-over-year.
  • Achieved Innovation Award for team collaboration.
  • Assisted optometrists in conducting specialized tests such as OCT (Optical Coherence Tomography) and Optos retinal imaging for early detection of ocular diseases.
  • Aided optometrists during complex procedures.
  • Administered pupil dilation drops and ensured patients were comfortable during wait times, resulting in improved patient service satisfaction scores.
  • Explained the procedures to the patients and the purpose of the testing to gain their consent.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Taught patients how to put on and remove contact lenses, as well as how to care for them.

Summaries

  • Takes vitals and records medical history during patient visits to play an active role.
  • Helps others and participates in patient care to make optometry visits enjoyable and memorable.
  • Clear understanding of cross-functional collaboration and client relations as well as workflow optimization training.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Accomplished Optometric Technician with over 17 years of experience.
  • Sets priorities, works independently, and accomplishes goals without supervision.
  • Experienced Optometric Tech with a history of preparing patients for optometrist appointments to ensure a positive examination experience.
  • Optometric Technician is a multi-talented Optometric Technician who is consistently rewarded for planning and operational improvements.
  • French conversational abilities

Accomplishments

  • Documented and resolved procedure which led to process.
  • Communicated patient test results to optometrists, ensuring clear and timely hand-offs which improved patient treatment outcomes by 36%.
  • Collaborated with optometrists to conduct visual acuity exams and ensure correct diagnoses for patients presenting with complex vision issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented patient histories and updated medical records using Power BI, achieving a 78% reduction in administrative errors.
  • Provided patients with detailed instructions for post-exam care, resulting in a 28% improvement in compliance with follow-up appointments.
  • Led a project that overhauled the clinic’s diagnostic equipment calibration schedule, cutting annual maintenance costs by 16.
  • Increased patient retention by 52% through excellent customer service and patient follow-up, building strong rapport and trust with clients.
  • Developed and implemented an inventory management system that resulted in an 13 annual reduction in supply costs.
  • Standardized patient check-in procedures and implemented a documentation workflow, decreasing administrative time per patient by metric.

Affiliations

  • State Optometric Professionals Association - Long-standing member since 2022
  • International Association of Administrative Professionals
  • Vision Care Institute - Completed Advanced Contact Lens Fitting Course
  • International Vision Expo - Attendee, 2020
  • Vision Therapy Institute - Completed certification program in 2022
  • Local Eye Care Professionals Organization - Board Member
  • Continuing Education Participant with state-required optometric credits
  • Toastmasters
  • National Academy of Opticianry (NAO) - Certified Optometric Technician
  • Jaycees

Certifications

  • Certified Paraoptometric Assistant (CPOA)
  • Certified Paraoptometric (CPO)
  • HIPAA Professional (HIPAAP) Certification
  • American Board of Opticianry (ABO) Certification
  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Public Accountant
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Clinical Research Coordinator (CCRC)
  • Customer Service in Healthcare Certification
  • CompTIA A+ Technician

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