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Skills

  • Client relationship building
  • Inventory management
  • Heavy-duty truck tire servicing
  • Method equipment
  • Equipment maintenance
  • Problem-solving under pressure
  • OSHA tire safety compliance
  • Advanced tire diagnostic skills
  • Heavy equipment tire maintenance
  • Fleet tire maintenance

Work Experiences

  • Consistently met monthly sales targets.
  • Conducted alignment checks for fleet vehicles.
  • Looked for industry trends on social media and through online sources.
  • Achieved Outstanding Service Award for exemplary customer service by ensuring proper installation and alignment of over 6 tire sets over 2016.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with team members to reduce time spent on tire changes by 72%, implementing best practices for process improvement.
  • Assisted store management in reordering popular tire brands.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Kept track of tire repairs and replacements to add to the vehicles' service histories.
  • Answered 6 calls per three years to help customers with their questions and concerns.

Summaries

  • Comprehensive knowledge of inventory controls.
  • Over 11 years of experience in the field.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Tire Service Technician.
  • Within Construction, senior Tire Service Technician and outstanding performer in team leadership and performance reporting.
  • Dedicated to learning, growing, and succeeding in Construction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Oil changes, fluid flushes, and other services are all familiar to me.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at designing tire maintenance schedules.

Accomplishments

  • Assisted with multi-point vehicle inspection services, identifying issues in the suspension system that resolved process issues before they escalated.
  • Established safety inspection protocols that identified over 17 potential tire failures in a quarterly review, significantly reducing risk of accidents.
  • Developed and executed performance improvement plans for underperforming technicians, leading to an overall service productivity boost of 24% %.
  • Played a key role in renovating the department’s tire equipment layout, improving task efficiency by 19% and ensuring technician safety.
  • Led team of 5 technicians to service an average of 17 vehicles per day while maintaining 100% compliance with safety standards.
  • Improved department workflow efficiency by creating a digital task management system, reducing paperwork errors by 61% %.
  • Collaborated with team of 12 in the development of framework.
  • Streamlined tire rotation process, improving service efficiency by 53% and reducing customer wait time.
  • Initiated a vehicle tracking system for tires, drastically reducing fleet downtime and improving accountability for 14 trucks.
  • Implemented innovative tire patching techniques that contributed to cost savings of $14 per quarter for fixed asset-heavy clients.

Affiliations

  • Tire Repair and Retreading Association
  • Cooling System Maintenance Association
  • International Federation of Automotive Engineering Societies (FISITA)
  • European Tire and Rubber Technologies Network (ETRTN)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Occupational Safety in Tire Service Coalition
  • Rubber Division, American Chemical Society (ACS)
  • Heavy Equipment Maintenance Technicians Association (HEMTA)
  • Rotary International

Certifications

  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • ASE Certified Automotive Tire Service Technician (T4)
  • Fleet Tire Maintenance and Repair Certification
  • Certified Automotive Technician (CAT) – Tires & Suspension Specialization
  • Heavy-Duty Tire Service Certification (HDTS) by TIA
  • ASE Certified Medium/Heavy Truck Technician
  • Automotive Tire Manufacturers Association (ATMA) Tire Technician Training
  • CompTIA Security+
  • Advanced Tire Diagnostic and Repair Technician Certification

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