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Skills

Process improvement
Disaster Recovery Planning
First Aid/CPR
Business Development
Cloud migration strategy execution
System equipment
Business analysis
Cybersecurity incident reduction
Sales and marketing
Budgeting

Work Experiences

Aligned SLAs with business goals.
Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that procedure operations ran smoothly.
Achieved zero service interruptions.
Improved filing systems for confidential client records and reports increased operational efficiency.
Created budgets and prepared quotes for new products and services.
Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
Achieved results within three years.
Taught Director of Technical Servicess and Director of Technical Servicess effective customer service techniques, resulting in a 17% increase in client satisfaction.
Achieved procedure recovery time objective.

Summaries

Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
Proactive Director of Technical Services uses determination and attention to detail to produce high-quality workflow optimization work.
Clear understanding of data analysis and quality assurance as well as data analysis training.
Optimize long-term success by effectively balancing targets with resources.
Director of Technical Services is a skilled Director of Technical Services who provides encouragement and feedback to help employees succeed.
Ability to use sound judgment and independent decision-making skills to positively impact company success.
Expertise in technology and product development.
Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
Recognized on a regular basis for outstanding performance and contributions to the Media and Journalism industry's success.
With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.

Accomplishments

Generated $10 in cost savings by transitioning to open-source technology solutions, eliminating reliance on proprietary systems without disrupting service continuity.
Championed cloud migration of 7 on-premise systems to platforms like AWS or Azure, achieving a 10% annual savings in maintenance and support costs.
Implemented IT budget optimization strategies, resulting in a 32% reduction in operational expenditure without sacrificing quality of service.
Collaborated with team of 6 in the development of program.
Implemented cybersecurity protocols that resulted in a 77% reduction in vulnerability reports, while ensuring no major incidents within three years.
Automated service desk workflows, reducing incident resolution times by 29% and improving user satisfaction by 55% points.
Implemented scalable server architecture, reducing operational latency during peak usage by 48% and preparing for future user growth.
Established key performance indicators (KPIs) and monitoring dashboards, reducing issue detection time by 28% in complex system architectures.
Restructured IT budgeting processes, reallocating resources to prioritize high-ROI projects, resulting in a 15% annual budget increase for growth initiatives.
Developed a comprehensive IT disaster recovery and business continuity plan, tested recovery procedures successfully within defined RTO/RPO metrics for critical services.

Affiliations

Society of Women Engineers
Society of Human Resource Management
American Society of Safety Professionals
Project Management Institute (PMI)
International Association of Administrative Professionals
Lean IT Association (LITA)
Association for Computing Machinery
Jaycees
American Society of Engineering Management (ASEM)
Institute of Electrical and Electronics Engineers (IEEE)

Certifications

Amazon Web Services Certified Solutions Architect – Professional (AWS-CSA)
Cisco Certified Internetwork Expert (CCIE)
Salesforce
Certified Cloud Security Professional (CCSP)
Google Certified Professional Cloud Architect
SHRM Certified Professional (SHRM-CP)
Oracle Certified Professional (OCP) - Database Administration
Certified in Risk Management Assurance (CRMA)
Agile Certified Practitioner (PMI-ACP)
SAP Certified Technology Professional

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