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Skills

  • Creative merchandising
  • Business Planning
  • Cybersecurity incident reduction
  • Organization
  • Cross-functional collaboration
  • Budgets
  • Team management
  • High availability and uptime assurance
  • Emerging technology adoption
  • Team leadership and development

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved a 54% decrease in latency.
  • Increased productivity by 13% while lowering staffing and operational costs.
  • Achieved a 74% boost in client retention.
  • Aligned technical service offerings.
  • Oversaw a group of 4 standard associates who dealt with the department's daily and complex requirements.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 18%.
  • Achieved zero disruption to service delivery.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Media and Journalism industry's success.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Director of Technical Services.
  • Director of Technical Services with 14 years of successful stakeholder engagement and cross-functional collaboration experience.
  • Bringing 11 years of industry experience to Brightline, and ready to take on a challenging, growth-oriented role.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Strengths in workflow optimization and client relations backed up by Media and Journalism training.
  • Clear understanding of data analysis and quality assurance as well as data analysis training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Media and Journalism, senior Director of Technical Services and outstanding performer in vendor management and strategic planning.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Guided the integration of real-time data analytics platforms, enabling a 35% faster decision-making process for executive leadership.
  • Authored and led company-wide technical training programs, increasing certification completion rates by 41% among the workforce.
  • Negotiated vendor contracts to reduce software licensing costs, saving 41% in annual expenses while maintaining full service capabilities.
  • Championed cloud migration of 7 on-premise systems to platforms like AWS or Azure, achieving a 10% annual savings in maintenance and support costs.
  • Designed and deployed a network infrastructure supporting 18 users across geographically distributed locations, reducing latency issues by 40%.
  • Mentored a team of junior engineers, fostering ongoing professional development, leading to 14 promotions within the first three years.
  • Led cross-departmental collaboration on IT infrastructure upgrades to support emerging technologies like Asana, achieving 15% faster deployment cycles.
  • Achieved Six Sigma to ensure compliance with industry-leading standards and best practices in IT services management.
  • Implemented cybersecurity protocols that resulted in a 77% reduction in vulnerability reports, while ensuring no major incidents within three years.

Affiliations

  • Business Continuity Institute (BCI)
  • Technical Infrastructure & Architecture Group
  • Enterprise Architecture Leadership Council
  • Freemason
  • Association for Computing Machinery (ACM)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • National Association of Social Workers
  • International Academy, Research, and Industry Association (IARIA)
  • Information Technology Infrastructure Library (ITIL) Support Group

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified DevOps Professional (CDOP)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Kubernetes Administrator (CKA)
  • Agile Certified Practitioner (PMI-ACP)
  • CompTIA Security+ 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • CompTIA A+ Technician

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