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Skills

  • Team building
  • Operational improvement
  • Data-driven decision making
  • Remote troubleshooting
  • Initiative equipment
  • Desktop support
  • Client site assessments
  • Business operations
  • MS Office
  • Customer satisfaction improvement strategies

Work Experiences

  • Assisted in the testing of new print drivers.
  • Achieved a 17% customer satisfaction rating.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Kept track of running systems and entered commands to troubleshoot issues like standard and system.
  • Collaborated with IT and network teams to ensure seamless integration of new print management software, reducing network issues by 68%.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Analyzed customer feedback data.
  • Achieved a 62% reduction in customer complaints.
  • Coordinated with vendors for timely delivery of replacement parts.
  • Achieved 32% reduction in waste ink disposal costs by initiating a recycling program for used printer cartridges.

Summaries

  • Consistently received a 59% positive satisfaction rating.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Achieved 17% reductions in print downtime.
  • Achieved equipment uptime improvements of 38%.
  • Excellent Printer Technician with 17 years of experience providing exceptional support to users at all levels.
  • Printer Technician with 13 years of successful client relations and strategic planning experience.
  • Adept at reducing warranty repair return rates by 58% through precise diagnostic assessments and industry-leading repair techniques.
  • Boosted machine uptime across 18 client sites.
  • Achieved a 53% reduction in service calls.
  • Achieved a 35% customer satisfaction rating.

Accomplishments

  • Resolved product issue through consumer testing.
  • Consulted with manufacturers to secure extended warranties for 11 printer models, protecting Vantage from unexpected repair costs.
  • Re-engineered document workflows for engineering to reduce reliance on hardcopy prints, resulting in a savings of 62% on annual print costs.
  • Worked directly with OEM support teams to resolve software and firmware discrepancies, leading to a 73% increase in device reliability.
  • Documented and resolved metric which led to category.
  • Implemented data analytics to track usage patterns and performance metrics, making data-driven decisions that increased device productivity by 68%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 8 staff in basic printer diagnostics, improving average resolution time for IT tickets by 47%.
  • Improved the company’s sustainability metrics by promoting the adoption of eco-friendly printing habits, lowering toner consumption by 60%.
  • Optimized workflow for high-volume printing operations, reducing average job turnaround time by 71%.

Affiliations

  • National Association of Social Workers
  • Lions Club
  • IT Infrastructure Library (ITIL) Certification category
  • CompTIA Lean Holder (e.g., CompTIA A+)
  • Certified in Printer Fleet Management through initiative
  • Association for Supply Chain Management (APICS)
  • CompTIA Network+ 2024 Certified
  • Association of Information Technology Professionals
  • Certified Network Printer Installer (CNPI) 2019
  • Certification in Office Electronics Repair - 2023

Certifications

  • CompTIA Network+ Certification
  • Toshiba Certified Printer Technician
  • Certified Public Accountant
  • CompTIA Network+
  • Brother Professional Printer Repair Certification
  • Project Management Professional (PMP)
  • CompTIA A+ Certification
  • CompTIA A+ Technician
  • Sharp Certified Printer Technician
  • MCSA: Windows Server 2016

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