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Skills

  • Process improvement
  • Communications
  • Inventory control and reduction
  • Customer Loyalty Program Implementation
  • MS Office
  • Team building
  • Problem resolution
  • Relationship development
  • Business acumen for retail environments
  • Business operations

Work Experiences

  • Achieved a 16% satisfaction rate.
  • Created custom floral educational workshops.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with local suppliers.
  • Contributed to an Excellence Award.
  • Created custom floral educational workshops for prospective clients that led to a 19% increase in community engagement.
  • Collaborated with local suppliers to negotiate cost-effective prices on seasonal flowers, saving the store $17 annually.
  • Delivered bespoke arrangements on-time.
  • Contributed innovative design ideas in team brainstorming sessions.
  • Boosted impulse buys of smaller floral gifts.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Agriculture and Ranching industry's success.
  • Costs were consistently reduced while profits were increased.
  • Assistant Floral Manager with 15 years of successful performance reporting and strategic planning experience.
  • Floral Designer with experience overseeing and executing one-of-a-kind creations such as centerpieces, bouquets, and arrangements.
  • Assistant Floral Manager with expertise in floral arrangement.
  • Strengths in strategic planning and client relations backed up by Agriculture and Ranching training.
  • Employee who is extremely communicative and has experience assisting customers in putting their floral visions into action.
  • Accommodated up to 12 guests.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • An enthusiastic Floral Designer who is known for cultivating relationships with suppliers, consulting with high-end clients, and artistically arranging stunning creations.

Accomplishments

  • Developed a custom floral tracking system with Workday, improving inventory accuracy by 49% and reducing waste.
  • Enhanced online sales orders for custom floral arrangements by 83% through innovative marketing and customer outreach strategies.
  • Trained and supervised a team of 12 florists, enhancing overall productivity and reducing errors by 26%.
  • Collaborated with suppliers to secure premium, rare blooms, contributing to Top Performer by the Summit Group in 2024.
  • Resolved product issue through consumer testing.
  • Transitioned floral department to a sustainable sourcing model, achieving a PMP in eco-friendly practices by 2024.
  • Created promotional materials for local magazines and online publications, driving a 61% increase in community awareness of the floral division.
  • Crafted and managed seasonal floral displays that aligned with key retail calendars, leading to an increase in seasonal sales by 25%.
  • Secured long-term contracts with corporate clients for office floral services, contributing an additional 58% in recurring revenue.
  • Implemented new point-of-sale tech resulting in a 33% faster checkout process during peak floral sales periods.

Affiliations

  • National Association of Social Workers
  • Floral Design Entrepreneurship Group
  • Floral Management Professionals Association
  • Association for Computing Machinery
  • Point of Sale Techniques Certification
  • Freemason
  • Project Management Institute
  • American Society of Safety Professionals
  • National Retail Federation (NRF) Florist Division
  • National Association of Flower Arrangers

Certifications

  • Customer Relationship Management (CRM) Certification, process, 2024
  • Certified Professional Florist (CPF), initiative, 2017
  • Advanced Retail Pricing Strategies Certification, Meridian, 2021
  • Certified Retail Associate in Floral Industry, Ironclad Systems, 2015
  • Certified Sustainable Floral Designer, metric, 2020
  • Effective Retail Display and Merchandising for Florists, Lakeside Partners, 2018
  • CompTIA Security+
  • Floral Design Certification, Ironclad Systems, 2023
  • Corporate Event Floral Design Certification, Summit Group, 2024
  • Event Planning and Floral Styling Certification, Beacon Labs, 2022

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