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Skills

  • Process improvement
  • Agile workflow processes
  • Product testing
  • Content marketing strategy
  • Communications
  • Iterative Development
  • Hardware evaluation
  • User Data Collection
  • Software testing
  • Website optimization

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Designed and built optimized landing pages in HTML and CSS, including Tableau integration and cross-browser compatibility to support marketing.
  • Designed, implemented, and monitored web pages and sites for continuous improvement.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Used method technology to optimize and repair the corporate website.
  • Was in charge of maintaining a consistent design quality across 6 projects while adhering to pre-determined themes and functional options.
  • Improved the company's brand and identity by designing a unique website and logo.
  • Analyzed user feedback in order to influence future UX updates and alleviate user concerns and pain points during patch cycles.
  • Provided user support to clients, which included training, education, and answering questions.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Ambitious
  • Experience developing web, phone, and mobile app products that meet the highest standards for web design, user experience, best practices, usability, and speed.
  • Expert
  • Collaborate with commercial lenders to achieve sales targets.
  • Service-driven
  • Proven experience using HTML, CSS, JQuery, PHP, and JavaScript to create consumer-focused websites.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Liaised with developers and QA teams to ensure the seamless implementation of UX standards, reducing regression-related issues by 37%.
  • Used persona-driven design methodologies to tailor experiences for multiple user groups, resulting in a 16% increase in overall user engagement.
  • Utilized insights from 12 usability tests to revamp user workflows, leading to a 37% improvement in end-user satisfaction.
  • Conducted heuristic evaluations to uncover usability bottlenecks, executing improvements that increased feature adoption by 44%.
  • Conducted card sorting and tree testing, improving findability of key features on Power BI by 51% as measured through analytics.
  • Developed responsive web interfaces for system that increased user accessibility and compliance with metric by 28%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 18 in the development of initiative.
  • Led the redesign of high-impact transactional interfaces, contributing to a 73% reduction in user drop-off rate.
  • Prototyped and validated over 14 key interfaces using wireframes and mockups, reducing developer rework by 17%.

Affiliations

  • Jaycees
  • Interaction Design Foundation (IDF) - Professional Membership
  • Usability.gov UX Program Contributor
  • American Society of Safety Professionals
  • Responsive Web Design Certification from framework
  • National Association of Social Workers
  • Sketch Design System Working Group
  • Adobe Creative Cloud User Group Boston – Member
  • Content Strategy Consortium – Member
  • International Society of Data Visualization - Associate Member

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified ScrumMaster (CSM) with a focus on UX
  • Certified Protection Officer (CPO)
  • Certified User Experience Professional (CPUX) - Northwind
  • Axure RP Prototyping Specialist - process
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Diploma in Remote Usability Testing - Harbor & Co.
  • Certified Professional in Accessibility Core Competencies (CPACC) - IAAP
  • CompTIA A+ Technician

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