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Skills

  • Conflict resolution and problem-solving
  • Business turnaround initiatives
  • Contract management and procurement
  • Business operations
  • Operational improvement
  • Team management
  • Budget development
  • First Aid/CPR
  • Employee performance evaluation
  • Vendor relationship management

Work Experiences

  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Trained, coached and mentored staff to support smooth adoption of new program program.
  • Trained, coached, and mentored staff to ensure that the new system program was implemented smoothly.
  • Increased revenue while also effectively targeting new markets by executing quality assurance and budget management.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $3.
  • Increased profits by 7% in one year through a restructure of the business line.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved Top Performer for outstanding leadership and year-over-year performance growth in 2015.

Summaries

  • To drive improvements, spearheaded and implemented focused on motivating employees and working with a variety of personality types.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Open General Manager who is meticulous and has 6 years of process experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer-focused General Manager with 5 years of experience who is committed to expanding team leadership and client relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to providing excellent process services and efficient conflict resolution.
  • Expert in framework industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Offering risk assessment and client relations, meticulous leader and strategic planner with broad managerial acumen.
  • Open General Manager who is forward-thinking and knows a lot about budget management.

Accomplishments

  • Developed and managed customer onboarding procedures that reduced churn by 32% within 6 months and improved long-term customer retention.
  • Achieved a 72% increase in market share for Salesforce across the West Coast within 18 months, driving a significant uplift in sales performance.
  • Led the acquisition of Cedar Works, managing all due diligence, contract negotiations, and securing the smooth integration of the company into the parent organization.
  • Developed and executed a targeted business development strategy with 16 new partners, generating an additional revenue stream of $4 over a one year.
  • Reduced operational costs by 52% through the implementation of Lean methodologies across multiple departments.
  • Introduced data-driven sales strategies that contributed to a 24% increase in sales conversions and revenue growth of $4 per quarter.
  • Led a high-performing cross-functional team of 9 employees to exceed quarterly revenue targets by $8.
  • Collaborated with team of 15 in the development of category.
  • Negotiated and closed contracts valued at over $16, exceeding the annual sales quota by 76%.
  • Devised and implemented compliance initiatives that ensured compliance adhered to the latest initiative, passing internal audits with method.

Affiliations

  • Freemason
  • Business Executives for National Security (BENS)
  • International Association of Administrative Professionals
  • Project Management Institute (PMI)
  • Association of Corporate Growth (ACG)
  • Association of General Contractors (AGC)
  • Lions Club
  • Young Presidents’ Organization (YPO)
  • Association for Strategic Planning (ASP)
  • Chief Executive Network (CEN)

Certifications

  • Certified Executive Coach (CEC)
  • Cost Management Certification by AACE International
  • Lean Six Sigma Green Belt Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Leadership and Management by Vantage
  • Change Management Certification by Prosci
  • Project Management Professional (PMP)
  • Certified Supply Chain Professional (CSCP)
  • Strategic HR Business Partner (SHRBP)
  • Certified Business Operations Professional (CBOP)

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