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Skills

  • Case Prioritization and Triage
  • Cultural competency
  • Crisis intervention strategies
  • Grant writing and funding proposals
  • Ethical Case Evaluation
  • Community outreach and engagement
  • Motivational interviewing techniques
  • Problem resolution
  • Public speaking and presentation skills
  • Client Advocacy and Rights

Work Experiences

  • Created cooperative care agreements.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Delivered aid within 48 hours.
  • Achieved a 42% increase in successful applications.
  • Designed and implemented a program targeting youth offenders within the juvenile justice system, reducing recidivism rates by 67%.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed multiple issues including disability services.
  • Assisted social workers in developing, coordinating, and leading programs for people with process and category concerns.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Collaborative leader with experience overseeing case assignments.
  • Dedicated Social Caseworker with over 17 years of experience.
  • Addressed practical client needs.
  • Demonstrated ability to form and maintain long-term relationships.
  • Collaborated with shelters and clients in Atlanta.
  • Social Caseworker is a multi-talented Social Caseworker who is consistently rewarded for planning and operational improvements.
  • Clear understanding of vendor management and cross-functional collaboration as well as performance reporting training.
  • Achieved results over 17 months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved results during 2016.

Accomplishments

  • Implemented a new trauma-informed care strategy agency-wide, resulting in an 16% improvement in client satisfaction ratings.
  • Streamlined the intake process for services, reducing wait times by 55% by implementing a new scheduling and prioritization system with Power BI.
  • Resolved product issue through consumer testing.
  • Documented and resolved standard which led to procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leveraged data analytics tools to track key performance metrics across 9 caseworkers, enabling the agency to hit 28% of targeted outcomes.
  • Conducted 11 mental health assessments bi-weekly, identifying critical intervention needs and facilitating access to appropriate care for high-risk clients.
  • Collaborated with team of 7 in the development of process.
  • Led a cross-functional team in developing new health service initiatives, boosting access to medical care for over 75% of clients in 2020.
  • Collaborated with probation officers, implementing tailored case management strategies to reduce the recidivism rate by 53% in 2021.

Affiliations

  • Children's Defense Fund (CDF) Member
  • Council of Juvenile Correctional Administrators (CJCA)
  • Alliance for Strong Families and Communities
  • National Coalition Against Domestic Violence (NCADV)
  • American Marketing Association
  • Society for Research in Child Development (SRCD)
  • Child Welfare Information Gateway (CWIG)
  • International Council of Nurses
  • American Public Health Association (APHA), Social Work Section
  • American Case Management Association (ACMA)

Certifications

  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Mental Health First Aid USA - National Council for Mental Wellbeing
  • Certified Public Accountant (CPA)
  • Applied Suicide Intervention Skills Training (ASIST) Certification
  • Certified in Therapeutic Crisis Intervention - Cornell University
  • Peer Support Specialist Certification
  • Family Support Specialist Certification - National Family Support Network
  • Certified Hospice and Palliative Social Worker (CHP-SW) - NASW

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