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Skills

  • Emergency Housing Assistance
  • Crisis intervention strategies
  • Outcome Monitoring and Reporting
  • Conflict resolution and mediation
  • Recidivism Reduction Strategies
  • Business operations
  • Confidentiality and Privacy in Social Services
  • Case Prioritization and Triage
  • Grant writing and funding proposals
  • Public Policy Knowledge

Work Experiences

  • Created fast-track referral procedures.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with interdisciplinary teams to ensure more than 14 low-income families acquired stable housing in Phoenix.
  • Spoke with process and initiative groups to increase community engagement and program outreach.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Created individualized care strategies for parolees.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Developed partnerships with process organizations to provide holistic services such as nutrition counseling, benefiting 11 families across Atlanta community.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Dedicated Social Caseworker with over 17 years of experience.
  • Advocated for client rights.
  • Advanced interdisciplinary teamwork.
  • Contributed to a 22% boost in approved appeals.
  • Strengths in risk assessment and stakeholder engagement backed up by Community and Public Service training.
  • Achieved 66% success in client advocacy.
  • Addressed issues related to disability services.
  • Stakeholder engagement is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Demonstrated ability to improve homelessness outcomes.

Accomplishments

  • Documented and resolved standard which led to procedure.
  • Designed and implemented a client feedback system, collecting data from 18 individuals and using it to inform service improvements.
  • Developed a culturally sensitive service delivery model for LGBTQIA+ clients, increasing program accessibility by 84% in 2019.
  • Collaborated with team of 7 in the development of process.
  • Designed community outreach campaigns targeting at-risk youth, connecting 2 teenagers with counseling services and educational opportunities.
  • Successfully lobbied for changes in housing policy at the local level, creating long-term housing solutions for more than 17 families facing homelessness.
  • Worked closely with local government agencies to update unemployment benefit processes, improving claims processing timelines by 59%.
  • Delivered educational seminars on housing assistance and tenant rights, empowering over 14 families to navigate complex housing processes.
  • Carried out data-driven evaluations of community outreach initiatives, reporting findings that led to an increase in annual funding by 61%.
  • Managed a diverse caseload of more than 4 clients, ensuring timely delivery of support services while maintaining detailed case documentation.

Affiliations

  • Council on Social Work Education (CSWE)
  • American Association for Marriage and Family Therapy (AAMFT)
  • Rotary International
  • Council of Juvenile Correctional Administrators (CJCA)
  • International Council of Nurses
  • Society for Social Work and Research (SSWR)
  • American Public Health Association (APHA), Social Work Section
  • Jaycees
  • Association of Information Technology Professionals
  • North American Association of Christians in Social Work (NACSW)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Licensed Clinical Social Worker (LCSW) - category
  • CompTIA Network+
  • Mental Health First Aid USA - National Council for Mental Wellbeing
  • Salesforce
  • ServSafe
  • Motivational Interviewing Credential (MI) - Motivational Interviewing Network of Trainers (MINT)
  • CompTIA Security+
  • Certification in Domestic Violence Response - system Domestic Violence Network

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