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Skills

  • Phlebotomy
  • Conflict resolution with patients and families
  • Supervision
  • Communications
  • Diagnostic equipment expertise
  • EMR / EHR
  • Interdepartmental collaboration
  • Compliance reporting
  • Medical office administration
  • Care Coordination for Outpatient Services

Work Experiences

  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Achieved results over three years.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Collaborated with nurses and doctors.
  • Collaborated with case managers.
  • Addressed caregiver concerns.
  • Achieved 6 consecutive months without a breach.
  • Conducted annual audits of patient files and registration forms, identifying areas of improvement that resulted in Top Performer from Lakeside Partners.
  • Achieved resolution in 32% of cases.
  • Assisted in coordinating care for over 11 patients per day.

Summaries

  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Achieved results through precise documentation.
  • Achieved a first-call resolution rate of 35%.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Patient Information Coordinator is a multi-talented Patient Information Coordinator who is consistently rewarded for planning and operational improvements.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Within Healthcare, senior Patient Information Coordinator and outstanding performer in stakeholder engagement and project management.
  • Collaborative coordinator with a strong background in interdepartmental communication.
  • Contributed to more effective billing operations.
  • Accomplished in overseeing healthcare workflow optimization.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised the electronic medical records transition, improving the accuracy of patient data entries by 43% over one year.
  • Collaborated with clinical teams to improve patient data collection processes, shortening data entry times by 6 hours per week.
  • Armed with patient information and confidentiality certifications, trained upcoming staff on critical HIPAA regulations, decreasing breaches by 22%.
  • Led the transition to digital patient forms, reducing paperwork errors by 31% and saving 9 work hours weekly.
  • Documented patient interactions and updated medical records in Asana, enhancing the quality of care by improving data accuracy.
  • Identified common errors in patient data entry, reducing returns and revisions by 43% and increasing processing speed.
  • Conducted monthly audits on patient data collection processes, improving data integrity by 79% over 18 months.
  • Streamlined multi-functional patient intake system, reducing patient check-in times by 7 minutes on average.
  • Ensured accuracy in patient demographic and insurance details, resolving up to 16 record discrepancies per month, enhancing billing accuracy.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • Jaycees
  • International Association of Administrative Professionals (IAAP)
  • Patient-Centered Outcomes Research Institute (PCORI)
  • Lions Club
  • Certified Patient Experience Professional (CPXP)
  • Patient Advocate Foundation (PAF)
  • National Council on Patient Information and Education (NCPIE)
  • Commission on Accreditation for Healthcare Management Education (CAHME)
  • Academy of Health Care Administration (AHCA)

Certifications

  • Certified Specialist in Managed Care (CSMC) - Cedar Works
  • Certified Outpatient Coder (COC) category
  • CompTIA A+ Technician
  • Patient Access Manager Certification - NAHAM
  • Certified Medical Administrative Assistant (CMAA) - standard
  • CompTIA Network+
  • Lean Six Sigma Green Belt for Healthcare 2020
  • Certified Case Manager (CCM) – 2018
  • Certified Health Unit Coordinator (CHUC) - framework
  • Certified Health Insurance Specialist (CHIS) - AHIP

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