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Skills

  • Staff development
  • Infrastructure development
  • Clerical support
  • System equipment
  • Hardware evaluation
  • Agile framework
  • Data entry
  • Team building
  • Relationship development
  • Regulatory compliance

Work Experiences

  • Achieved President's Club for implementing innovative practices in deployment scheduling, improving personnel allocation accuracy by 81%.
  • Achieved Employee of the Year for excellence in readiness preparation.
  • Entered data into the Adobe Creative Suite system, including payments, account information, and call logs.
  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved Excellence Award.
  • Collaborated with category counterparts.
  • Collaborated with intelligence teams.
  • Double-checked the data's accuracy and integrity.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Strengths in quality assurance and stakeholder engagement backed up by Healthcare training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Accomplished in budget oversight and cost reduction, saving 49% in deployment-related expenses without compromising personnel readiness or operational quality.
  • Accomplished Unit Deployment Manager.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Looking for a position that will allow me to advance in my career with a forward-thinking company.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Top-producing salesperson and industry expert in Healthcare.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Building positive relationships with internal and external stakeholders for 3 years is a successful 16-year track record.

Accomplishments

  • Increased sales 2% over two years.
  • Effectively managed a $14,000 budget, reducing unnecessary costs and reallocating funds to high-priority deployment resources.
  • Trained and mentored a team of 12 junior deployment managers, improving overall deployment success rates by 63%.
  • Reduced deployment errors by 23% through process standardization and improved personnel training initiatives.
  • Authored standard operating procedures (SOPs) that were later adopted across 16 units, improving standardized deployment workflow.
  • Revised supply chain procedures, reducing delays in mission-critical equipment delivery by 66% hours.
  • Collaborated closely with initiative to synchronize deployment schedules, allowing for joint operations to be executed at Atlanta with zero delays.
  • Successfully coordinated multi-national deployments, improving cross-country equipment arrival times by 39%.
  • Utilized Tableau to improve inventory visibility, increasing utilization of mission-critical assets by 51%.
  • Resolved product issue through consumer testing.

Affiliations

  • American Society of Safety Professionals
  • Armed Forces Communications & Electronics Association (AFCEA)
  • Rotary International
  • Toastmasters
  • Special Operations Medical Association (SOMA)
  • Association of Military Surgeons of the United States (AMSUS)
  • Association for Computing Machinery
  • Certified Logistics Professional (CLP) Program Alumni
  • American Logistics Association (ALA)
  • Professional Women in Defense (WID)

Certifications

  • Certified Emergency Manager (CEM)
  • Certified Supply Chain Professional (CSCP)
  • Certified ScrumMaster (CSM)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Logistics Associate (CLA)
  • Department of the Army Movement Control Course
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • Logistics Proficiency Certification from method
  • SHRM Senior Certified Professional (SHRM-SCP)

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