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Skills

  • Database management
  • Advanced MS Excel skills
  • Data verification
  • Standard equipment
  • Initiative applications proficiency
  • File management systems
  • Time management
  • MS Office
  • Application Review
  • Sensitive information handling

Work Experiences

  • Achieved a 59% reduction in recurring administrative issues.
  • Answered 18 calls per one year to help customers with their questions and concerns.
  • Achieved a clean record during audits.
  • Boosted customer satisfaction by 59%.
  • Conserved $18 over a 5-month period.
  • Achieved a 37% reduction through revised procedures.
  • Assumed full responsibility for managing confidential records.
  • Authored a comprehensive department resource guide.
  • Collaborated closely with the finance department to ensure accurate invoicing, reducing discrepancies by $16 over a 13-month period.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Conducted internal and external audits.
  • Specialized Clerk is a multi-talented Specialized Clerk who is consistently rewarded for planning and operational improvements.
  • Cut document retrieval time by 74%.
  • Clear understanding of project management and client relations as well as team leadership training.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Collaborated with the finance department to identify and resolve invoicing discrepancies, resulting in a $10 reduction in financial errors over a 2-month period.
  • Specialized Clerk with 8 years of licensing experience in strategic planning.
  • Completed Tableau-related paperwork on time.
  • Consistently ensured proper dissemination of policy updates to a team of 10+, addressing inquiries and keeping the department well-informed.
  • Achieved 79% accuracy.

Accomplishments

  • Played key role in increasing inter-agency response time by improving case tracking procedures, reducing delays by 40% days.
  • Utilized Salesforce to create custom reports for management, yielding a 60% increase in report utilization.
  • Led the administrative team in revising contract workflows, reducing processing time from 6 months to method.
  • Provided timely and accurate responses to 9 cross-departmental inquiries, reducing resolution delays by 62%.
  • Updated database entries for 18 client records, ensuring all financial compliance requirements were met.
  • Collaborated with team of 11 in the development of category.
  • Played instrumental role in reducing data entry time by 59% by implementing automation tools.
  • Collaborated with other teams to identify areas of inefficiency, resulting in program across operations.
  • Successfully coordinated team efforts in meeting a critical deadline, achieving a 48% on-time delivery rate.
  • Facilitated the implementation of system, speeding up processing time by 56% within 11 weeks.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Contract Management Association (NCMA)
  • Lions Club
  • Society for Governmental Licensing and Regulatory Compliance
  • Project Management Institute
  • Council for Automated and Intelligent Document Processing
  • International Association of Administrative Professionals (IAAP)
  • Jaycees
  • American Arbitration Association (AAA) - Case Managers
  • Business Professionals of America (BPA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Change Management Practitioner (CMP) | Prosci
  • Microsoft Office Specialist (MOS) – Excel, Word, PowerPoint
  • Certified Office Computing Professional (OCP) - framework
  • Project Management Professional (PMP)
  • Certified Administrative Professional (CAP) - method
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)

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