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Skills

  • Holistic recovery approaches
  • Trauma-informed care
  • Case management systems
  • Developing house rules and accountability systems
  • Crisis intervention techniques
  • Conflict resolution facilitation
  • Inter-agency collaboration with law enforcement
  • Data analysis
  • Client intake and assessment
  • Grant writing and funding acquisition

Work Experiences

  • Collaborated with family members of residents.
  • Achieved improvements in 2015.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Authored a policy manual for sober living home operations.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Actively recruited licensed professionals.
  • Collaborated with law enforcement and public health officials to align community efforts, improving successful reintegration by 72%.
  • Coordinated team development activities and trainings with senior case managers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with law enforcement and public health officials.

Summaries

  • Community service programs that are coordinated to meet the needs of system.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Manager of Sober Living Services and outstanding performer in strategic planning and client relations.
  • Adaptive program manager focused on optimizing service quality and cost.
  • Built relationships with partners.
  • Compassionate leader adept at resolving client conflicts and underlying issues, significantly increasing program completion rates by 82% through specialized workshops.

Accomplishments

  • Collaborated with state organizations to secure Lean, enabling new funding streams and additional service offerings.
  • Expanded community outreach efforts by partnering with addiction recovery centers, achieving 14 referrals per month.
  • Secured 12 successful referrals from local addiction recovery centers on a monthly basis through community outreach partnerships.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized recovery programming and reduced client relapse rates by implementing structured daily activity plans.
  • Developed and implemented HIPAA-compliant protocols, resulting in a 23% reduction in reportable incidents.
  • Trained staff on addiction treatment best practices and relapse prevention strategies, achieving 30% improvement in client outcomes.
  • Developed group therapy sessions that facilitated peer support, reducing relapse occurrences by 15%.
  • Assessed incoming residents for their compatibility with program rules, reducing turnover or conflicts by 54% over 18 months.

Affiliations

  • Association for Computing Machinery
  • California Consortium of Addiction Programs and Professionals (CCAPP)
  • National Certification in Therapeutic Recreation (NCTRC)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • American Medical Informatics Association
  • Certified Sober Living Manager (CSLM) Certification
  • Jaycees
  • National Association of Social Workers (NASW) - Addictions Division
  • International Society of Substance Use Professionals (ISSUP)
  • International Institute for Trauma and Addiction Professionals (IITAP)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sober Living Manager (CSLM) - Harbor & Co.
  • Certified Recovery Residence Administrator (C-RRA) - system
  • Group Counseling and Facilitation Skills Certification - program
  • Certified Relapse Prevention Specialist (CRPS) - Cedar Works
  • Certified Clinical Supervisor (CCS) - Illinois
  • Recovery Coach Professional (RCP) - framework
  • Mental Health First Aid (MHFA) Certification
  • Licensed Substance Abuse Treatment Practitioner (LSATP) - Ohio
  • Certified Rehabilitation Counselor (CRC) - category

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