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Skills

  • Organization
  • Community health program development
  • Team management
  • Patient-centered care
  • Budgets
  • Data-driven decision making
  • Chronic disease management
  • Interpreting physician orders
  • Medical insurance
  • Customer service

Work Experiences

  • Achieved Employee of the Year-level service standards.
  • Achieved a reduction in unnecessary tests and consultations by 73%.
  • Achieved a 38% improvement in feedback scores.
  • Collected copayments and kept track of my finances on a daily basis.
  • Assisted individuals facing barriers to care.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted health education workshops at community events.
  • Analyzed care satisfaction metrics.
  • Conducted regular health education workshops at community events, increasing participation by 53% in 2015.
  • Achieved improved compliance rates by 42% %.

Summaries

  • Collaborated with physicians and specialists.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Clear understanding of stakeholder engagement and quality assurance as well as process improvement training.
  • Dedicated to reducing medication errors by 72%.
  • Complete patient education is a success.
  • Portuguese is a second language for me.
  • Patient Service Representative with extensive knowledge of system.
  • Patient Service Representative with 2 years of healthcare experience.

Accomplishments

  • Utilized conflict resolution strategies to mediate patient disputes, contributing to a 23% improvement in overall care experience.
  • Organized and facilitated group education sessions on managing chronic conditions, improving overall patient health literacy by 32%.
  • Presented at 14 healthcare conferences to share best practices on chronic illness management, contributing to increased adoption of new methodologies in the region.
  • Led a health education initiative for a vulnerable population, increasing community engagement by 15%.
  • Built cross-functional partnerships with healthcare providers and community organizations to expand access to healthcare services.
  • Supported the diagnosis and care of 13 patients through comprehensive assessment and coordination with medical teams.
  • Resolved product issue through consumer testing.
  • Facilitated training and development for healthcare staff on de-escalation techniques, reducing patient complaints by 30%.
  • Worked closely with rehabilitation specialists to optimize patient recovery timelines, improving mobility outcomes within one year.
  • Conducted community health program outreach, resulting in a 44% increase in event participation and health screenings.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • National Commission for Health Education Credentialing (NCHEC)
  • Society for Participatory Medicine (SPM)
  • Association of Care Management Professionals (ACMP)
  • American Nurses Association (ANA)
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Council for Mental Wellbeing
  • Society of Women Engineers

Certifications

  • CompTIA Security+
  • Certified Telehealth Coordinator - 2018
  • Certified Medication Management Specialist - 2020
  • Certified Consulting Pharmacist (CCP) - 2017
  • First Aid/CPR Certified
  • Patient Advocacy Certification - Portland, 2019
  • Board Certified Patient Advocate (BCPA) - 2018
  • Apple Certified Associate (ACA)
  • Elder Care Certification - Northwind, 2022
  • Health Services Administrator License - Colorado, 2019

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