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Skills

  • Computer literate
  • Process improvement
  • Medicare and Medicaid eligibility
  • POS systems knowledge
  • Standard coordination
  • Consistently meets sales goals
  • Insurance policy review
  • Key holder experience
  • MS Office
  • Fraud investigation

Work Experiences

  • Provided training to new sales associates so that they could contribute to the store's positive culture.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Meticulously and quickly documented all customer inquiries and comments.
  • Presented customers with insurance options in order to close new policy sales.
  • Answered product questions using up-to-date sales and store promotions information.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Trained 8 new salespeople each quarter.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Suggested alternatives when a product was out of stock.

Summaries

  • Strengths in project management and performance reporting backed up by Customer Service training.
  • Claim Team Manager with 11 years of successful performance reporting and risk assessment experience.
  • Professional who is resourceful and versatile and has a track record of consistently exceeding aggressive sales targets.
  • She is well-known for her sound judgment and excellent workplace organization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Hardworking Claim Team Manager with 16 years of telecommuting experience meeting customer needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • With 11 years of experience and a willingness to take on any challenge, I'm ready to take on any challenge.
  • Skilled at staff training and building rapport with clients.

Accomplishments

  • Standardized the claims onboarding process, enabling faster integration of new hires and reducing ramp-up time by 17 weeks.
  • Led a cross-functional team in the reengineering of claims handling systems, reducing claim processing time by 52%
  • Resolved product issue through consumer testing.
  • Optimized resource allocation within the claims department, delivering a 48% improvement in capacity planning and reduction in overtime costs.
  • Streamlined claims approval workflows between departments, improving case completion times by 31% within the first three years of use.
  • Devised a claims escalation framework that reduced resolution times by 64% for sensitive, high-profile cases.
  • Achieved status as one of 11 top sales performers in the region comprised of 3 stores.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Led the research and integration of a third-party claims analytics platform, reducing errors by 22% and improving reporting accuracy.
  • Championed the adoption of new claims management technology, reducing manual handling by 23% and saving $18 in yearly expenses.

Affiliations

  • Institute for Insurance Education & Training
  • Project Management Institute
  • Rotary International
  • American Association of Managing General Agents (AAMGA)
  • National Association of Social Workers
  • Academy of Insurance Adjusters
  • National Alliance for Insurance Education & Research
  • Professional Liability Underwriting Society (PLUS)
  • International Risk Management Institute (IRMI) Membership
  • Property & Liability Resource Bureau (PLRB)

Certifications

  • Professional in Insurance Regulation (PIR) - process
  • Salesforce
  • Certified Risk Manager (CRM) - process
  • Certificate in Structured Settlements (CSS) - procedure
  • Associate in Reinsurance (ARe) - Cedar Works
  • Microsoft Certified Application Specialist (MCAS)
  • Adobe Certified Expert (ACE) Power BI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Insurance Claims Specialist (CICS) - category
  • Apple Certified Associate (ACA)

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