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Skills

  • Fluency in multiple programming languages (e.g., Python, C#)
  • Manufacturing process controls
  • Customer relationship management (CRM software like Salesforce)
  • SAP
  • AutoDesk Inventor
  • Product development
  • Operational analysis
  • Technical analysis
  • Vendor relationship management
  • Relationship development

Work Experiences

  • Collaborated with the Quality Control team to review product malfunctions and provide technical feedback, resulting in a 78% recall reduction.
  • Configured and maintained lab equipment to ensure accurate testing, compliance with framework, and minimal downtime.
  • Collaborated with the product development team to test and roll out new software releases, leading to a 83% reduction in customer-reported issues.
  • Conducted root cause analysis on recurring incidents, recommending preventive strategies that reduced future occurrences by 4 annually.
  • Was in charge of supervising architectural technicians, CAD technicians, and drafters as they prepared technical drawings.
  • Collaborated with the quality control team.
  • Achieved a 75% boost in team productivity.
  • Achieved reduction over 2016.
  • Achieved a 45% reduction in support tickets.
  • Used Salesforce to create production graphs and analyze production trends.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Accomplished Engineering Support Specialist.
  • Acted as a liaison between product development and customer support.
  • Achieved a 55% closure rate in under several months.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Engineering Support Specialist is a multi-talented Engineering Support Specialist who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Engineering Support Specialist and outstanding performer in team leadership and stakeholder engagement.
  • Engineering Support Specialist with 7 years of successful workflow optimization and vendor management experience.
  • Achieved a 79% year-over-year increase in customer satisfaction.
  • Acted as a critical liaison between product development and customer support, ensuring clear and accurate communication to resolve key technical issues efficiently.

Accomplishments

  • Developed and led training sessions for junior engineers, boosting team productivity and ensuring adherence to best practices.
  • Supervised the configuration and ongoing maintenance of test hardware and simulations, ensuring all outputs met Salesforce requirements.
  • Drafted detailed technical documentation for system configurations and operations, enhancing team knowledge transfer and simplifying onboarding.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared reports detailing the root cause analysis of issues encountered during product testing and outlined action plans for prevention.
  • Designed and implemented lab testing procedures that met category, ensuring product safety and compliance.
  • Coordinated with R&D teams to optimize the testing framework, accelerating product release schedules by 5 days.
  • Led the deployment of a new performance monitoring system, improving key performance indicators (KPIs) by 63%.
  • Initiated process improvements in troubleshooting workflows, streamlining ticket handling and cutting steps in resolution paths.
  • Analyzed Microsoft Excel performance metrics on a regular basis, resulting in data-driven adjustments that improved operational efficiency by 20%.

Affiliations

  • Freemason
  • Air and Waste Management Association (AWMA) Active Membership
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Association for Advancing Automation (A3)
  • Affiliation with American Production and Inventory Control Society (APICS)
  • Member of Society of Automotive Engineers (SAE)
  • SAFe for Teams Certification - 2018
  • Association of Information Technology Professionals
  • American Medical Informatics Association

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Ethical Hacker (CEH)
  • CompTIA A+ Certification for Hardware and Software Troubleshooting
  • Certified Public Accountant (CPA)
  • Certified Support Center Analyst (HDI-SCA)
  • Technical Support Fundamentals by standard
  • CompTIA A+ Technician
  • Certified LabVIEW Associate Developer (CLAD)
  • Certified Associate in Project Management (CAPM) by PMI
  • Six Sigma Green Belt Certification

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