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Skills

  • Operational analysis
  • Fluency in multiple programming languages (e.g., Python, C#)
  • Detail drawings
  • Business operations
  • Installation
  • Project organization
  • Process improvement
  • Root cause analysis
  • First Aid/CPR
  • Program equipment

Work Experiences

  • Assisted with the installation and setup of Asana at client job sites, ensuring smooth deployment and adherence to all safety protocols.
  • `Ensured compliance with metric standards on all deployed support solutions, achieving a Outstanding Service Award for quality assurance.
  • Completed assembly and testing of prototype components.
  • Achieved launch under budget by $17.
  • Analyzed and verified all energy savings calculations in order to promote environmental sustainability and energy conservation in order to meet the project's aggressive LEED requirements.
  • Achieved a 75% boost in team productivity.
  • Collaborated with senior engineers.
  • Collaborated with the product development team to test and roll out new software releases, leading to a 83% reduction in customer-reported issues.
  • Achieved certification in CPA to enhance process competency, leading to a 39% decrease in support delays.
  • Achieved a 52% reduction in customer-reported issues.

Summaries

  • Accomplished within three years.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Engineering Support Specialist.
  • Engineering Support Specialist is a multi-talented Engineering Support Specialist who is consistently rewarded for planning and operational improvements.
  • Actively supported product launches with on-site engineering expertise, receiving accolades for ensuring timely and effective delivery at Phoenix.
  • Acted as a critical liaison between product development and customer support, ensuring clear and accurate communication to resolve key technical issues efficiently.
  • Through analytical approaches, diligent Engineering Support Specialist is skilled in improving design processes while increasing team efficiency and boosting work quality.
  • Collaborated with quality control.
  • Accomplished at resolving post-launch product issues, reducing customer complaints by 52% through technical collaboration and innovation.

Accomplishments

  • Introduced a preventative maintenance strategy that decreased equipment failures by 85% within several months.
  • Coordinated with R&D teams to optimize the testing framework, accelerating product release schedules by 5 days.
  • Prioritized and managed engineering support requests, resolving critical issues impacting production within one year.
  • Implemented advanced diagnostic tools that reduced troubleshooting time for high-priority systems by 53%.
  • Resolved program in ServiceNow, which increased system reliability and prevented recurring downtimes.
  • Designed and implemented lab testing procedures that met category, ensuring product safety and compliance.
  • Led cross-functional initiative to streamline equipment calibration, reducing servicing time by 38% and enhancing accuracy in line with initiative.
  • Built and maintained collaborative relationships with external vendors, negotiating service contracts that reduced supply chain lead times by 52%.
  • Conducted detailed failure analysis on malfunctioning systems, identifying root causes and preventing future downtime incidents.
  • Created a repository of knowledge articles and troubleshooting guides, reducing ticket resolution times by 37%.

Affiliations

  • American Marketing Association
  • International Society for Optics and Photonics (SPIE)
  • International Association of Administrative Professionals
  • Toastmasters
  • Society of Human Resource Management
  • American Society of Mechanical Engineers (ASME)
  • Certified in Project Management Professional (PMP) 2020
  • Certified Maintenance and Reliability Professional (CMRP)
  • Annual Conferences of the Control Systems Society
  • Society of Women Engineers

Certifications

  • Lean Six Sigma Yellow Belt Certification
  • CompTIA A+ Certification for Hardware and Software Troubleshooting
  • Technical Support Fundamentals by standard
  • IoT (Internet of Things) Certification by standard
  • Certified Associate in Project Management (CAPM) by PMI
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Data Management Professional (CDMP)
  • CSCP (Certified Supply Chain Professional) by APICS
  • Certified LabVIEW Associate Developer (CLAD)

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