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Skills

  • Cost controls
  • Customer service
  • Employee performance evaluations
  • Allergen management and dietary requirements
  • Recruitment
  • Cross-functional team collaboration
  • Expense tracking and reporting
  • Operational improvement
  • Inventory management
  • Food plating and presentation

Work Experiences

  • Designed menus to meet dietary and allergen requirements.
  • Delivered multi-day training programs to employees on customer service and inclusivity, enhancing dining hall engagement across diverse groups.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Achieved this in 2017.
  • Coordinated with maintenance staff.
  • Conducted training on inclusivity.
  • Developed cost control strategies.
  • Cut inventory costs by $121,000.
  • Collaborated with the nutrition team.
  • Achieved a 56% reduction in service times.

Summaries

  • Achieved feedback-driven improvements.
  • Addressed complex allergen requirements.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Achieved zero health violations in 2019.
  • Dining Hall Manager is a multi-talented Dining Hall Manager who is consistently rewarded for planning and operational improvements.
  • Accomplished in food safety.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dining Hall Manager with more than 6 years of experience in food service and progressive leadership.
  • Within Miscellaneous, senior Dining Hall Manager and outstanding performer in client relations and project management.
  • Achieved 29% efficiency gains.

Accomplishments

  • Managed multi-location dining services for Portland, ensuring a consistent and superior customer experience across 17 locations.
  • Managed the transition to a cashless payment system in 2022, reducing transaction times and improving customer experience.
  • Enhanced customer satisfaction by implementing feedback-based menu changes, resulting in a 76% increase in repeat clientele.
  • Monitored allergen-free kitchen zones, achieving 13 consecutive days without any contamination incidents, ensuring compliance with health regulations.
  • Collaborated with dietary experts to design and integrate allergen-free options, resulting in an increase of special diet participation by 28% during 2022.
  • Utilized customer feedback to introduce a loyalty program, increasing returning diner rates by 38% over 6 months.
  • Revised portion sizes and optimized food preparation processes, resulting in a 78% reduction in food costs without affecting customer satisfaction.
  • Initiated partnerships with local farmers to source fresh ingredients, lowering supply costs by 69% and improving food quality.
  • Ensured strict adherence to food safety protocols, reducing health violations by 75% during 2019.
  • Implemented a customer feedback program that increased actionable insights, driving a 81% increase in repeat business over two years.

Affiliations

  • Society of Women Engineers
  • California Foodservice Association (CFA)
  • Dining Services Leadership Council (DSLC) Member
  • National Association of College & University Food Services (NACUFS)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • National Registry of Food Safety Professionals (NRFSP) Operator Certification
  • American Marketing Association
  • Lions Club
  • National School Nutrition Association (SNA)

Certifications

  • CompTIA Security+
  • Certified in Food and Beverage Management
  • Advanced Procurement Certification for Hospitality Professionals
  • Google Certified Professional Cloud Architect
  • Certified Chef de Cuisine (CCC)
  • First Aid/CPR Certified
  • Certificate of Completion in Sustainability for Food Service
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)

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