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Skills

  • MS Office
  • Cleanliness
  • Customer satisfaction improvement
  • Safe food handling
  • Cost controls
  • Effective communication
  • Time management
  • Allergen management and dietary requirements
  • Budgeting
  • Expense tracking and reporting

Work Experiences

  • Inspired employees to work at their highest levels of efficiency and quality.
  • Organized and managed food service training for employees to learn about risk assessment, budget management, and cross-functional collaboration.
  • Achieved a 76% improvement in annual financial performance.
  • Directly responsible for ensuring food safety protocols and HACCP standards were followed, reducing health violations to zero during 2016.
  • Coordinated the remodeling of the dining hall.
  • Achieved a 28% rise in subscription adoption rates.
  • Coordinated the remodeling of the dining hall, managing vendors and contractors to complete the project within budget and a 5 day timeline.
  • Created dining hall theme nights.
  • Delivered multi-day training programs to employees on customer service and inclusivity, enhancing dining hall engagement across diverse groups.
  • Cut inventory costs by $121,000.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved a seamless compliance record with HACCP standards.
  • Dining Hall Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Exceptional budget management resulted in a savings of 5% in 18 months.
  • Kitchen Manager with a passion for working with high-performing teams.
  • Dining Hall Manager with over 5 years of category and process service experience.
  • Years of progressive leadership experience 4
  • Achieved a 68% reduction in kitchen downtime.
  • Achieved a 20% improvement in client feedback.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.

Accomplishments

  • Designed and executed dining hall events such as themed dinners, increasing guest engagement and meal participation by 58% over 6 months.
  • Initiated partnerships with local farmers to source fresh ingredients, lowering supply costs by 69% and improving food quality.
  • Enhanced customer satisfaction by implementing feedback-based menu changes, resulting in a 76% increase in repeat clientele.
  • Collaborated with cross-functional teams to develop meal programs that saw an 30% increase in special dietary requirement accommodations.
  • Ensured strict adherence to food safety protocols, reducing health violations by 75% during 2019.
  • Streamlined the procurement process, improving supplier relationships and reducing delivery delays by 47%.
  • Executed a customer feedback analysis program that tracked dining trends and informed menu updates, leading to an overall increase in guest satisfaction by 47%.
  • Collaborated with dietary experts to design and integrate allergen-free options, resulting in an increase of special diet participation by 28% during 2022.
  • Achieved 13 consecutive days with zero allergen cross-contamination incidents, maintaining a safe dining environment for customers with food allergies.
  • Resolved product issue through consumer testing.

Affiliations

  • Food Service Educators Network International (FSENI)
  • American School Food Service Association (ASFSA)
  • Professional Foodservice Managers Association (ProFMA)
  • Professional Food Managers Association (PFMA)
  • National Restaurant Association (NRA)
  • Certified Dietary Manager, Certified Food Protection Professional (CDM, CFPP) – Achieved in 2023
  • Association for Supply Chain Management (APICS)
  • Association of Nutrition & Foodservice Professionals (ANFP)
  • Academy of Nutrition and Dietetics (AND)
  • National Association of Social Workers

Certifications

  • First Aid/CPR Certified
  • Certified Culinary Administrator (CCA)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Culinary Nutrition Expert Certification
  • Food Allergy Awareness Certification
  • HACCP Manager (Hazard Analysis Critical Control Points)
  • Lean Six Sigma Yellow Belt for Process Improvement in Food Services
  • Google Certified Professional Cloud Architect
  • Food and Beverage Executive Certification (CFBE)

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