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Skills

  • Change Management
  • Immunizations
  • Operational workflow design
  • Drug inventory management
  • Supply chain optimization
  • Technical problem solving
  • Training and development
  • Cost reduction strategies
  • Multidisciplinary team collaboration
  • Agile and Scrum Methodologies

Work Experiences

  • Advised executive leadership on strategic initiatives, driving a 55% improvement in time-to-market for Salesforce.
  • Achieved 18 key process improvements.
  • Increased patient satisfaction by 18% within the past year.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Boosted on-time delivery performance by 47%.
  • Was in charge of a group of 10 pharmacy technicians.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $7 operating budget.
  • Conducted root cause analysis for recurring service-level failures, implementing countermeasures that improved customer satisfaction ratings by 82% in 2021.
  • Amplified fulfillment accuracy by 81%.

Summaries

  • Develop and lead an office staff that is productive and efficient.
  • Coordinate patient admission and discharge.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceptional communicator and proven problem solver.
  • Achieved actionable insights.
  • Achieved a 66% reduction in material costs.
  • Achieved cost reductions through effective vendor negotiations.
  • Entry-level Pharmacy Manager with exceptional performance reporting and cross-functional collaboration knowledge.
  • Within Miscellaneous, senior Improvement Manager and outstanding performer in workflow optimization and process improvement.
  • Adept at implementing predictive maintenance strategies, leading to significant reductions in downtime and maintenance costs.

Accomplishments

  • Achieved ISO OSHA accreditation through redesigning the quality management system, delivering substantial process consistency.
  • Elected as project lead for a multi-departmental initiative aimed at decreasing operational lead times by 34%.
  • Optimized resource allocation across 16 departments, leading to a 46% increase in overall production capacity.
  • Developed a strategy to consolidate operations leading to a 50% reduction in overhead costs within method.
  • Improved department performance by 75% through the introduction of new Performance Benchmarking practices.
  • Revamped incident tracking systems in partnership with IT and risk management, leading to a 30% reduction in reportable safety incidences.
  • Led the successful deployment of an SPC program, cutting error rates by 70% and saving $18 annually.
  • Collaborated with the executive team to develop performance metrics dashboards that contributed to a 26% reduction in operating costs annually.
  • Led a comprehensive review of system processes, cutting non-value-added activities by 33%, and increasing throughput.
  • Evaluated and optimized vendor processes, leading to a 74% reduction in supply chain disruption incidents.

Affiliations

  • International Association for Six Sigma Certification (IASSC)
  • Association for Computing Machinery
  • American Management Association (AMA)
  • Association for Supply Chain Management (APICS)
  • Society for Human Resource Management (SHRM)
  • International Council of Nurses
  • Association for Manufacturing Excellence (AME)
  • American Marketing Association
  • Society for Maintenance and Reliability Professionals (SMRP)
  • American Society for Quality (ASQ)

Certifications

  • Certified Supply Chain Professional (CSCP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Facilitation Skills Certification
  • Agile Certified Practitioner (PMI-ACP)
  • Operational Excellence for Leaders Certification
  • PROSCI Change Management Certification
  • ISO 14001 Lead Auditor Certification
  • ServSafe
  • Project Management Professional (PMP)

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