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Skills

  • Branding
  • Crisis Management during Events
  • Business operations
  • Interdepartmental collaboration
  • Brand Advocacy
  • Organization
  • Public relations
  • Event attendance growth strategies
  • Customer feedback collection and analysis
  • Team management

Work Experiences

  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of metric project by system team, which resulted in process.
  • Boosted brand loyalty by 70% units.
  • Acted as a key representative for Salesforce.
  • Achieved a 70% improvement in attendee satisfaction.
  • Boosted outreach efforts by 28%.
  • Certified in PMP, which allowed me to coach new hires on best practices in customer interaction, increasing client satisfaction by 58% in 2020.
  • Organized and stocked merchandise to ensure that sales demand was met.
  • Achieved 17% growth in customer acquisition.
  • Achieved results within 18 months.

Summaries

  • Professional Brand Ambassador with 8 years of experience and a broad understanding of marketing and sales tactics.
  • Achieved 58% higher event attendance.
  • Excellent customer service skills, as well as a willingness to take on new challenges.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • When working with others and communicating with customers, be professional, friendly, and flexible.
  • Public speaking, brand development, brand marketing, and customer interaction are all areas where I excel.
  • Brand Ambassador with 17 years of experience raising brand awareness.
  • Built relationships with prospective clients.
  • Achieved a 32% rise in overall engagement.
  • Articulate Lead Ambassador experienced in brand representation.

Accomplishments

  • Elevated brand visibility by collaborating with 7 influencers, increasing social engagement and web traffic by 62%.
  • Reduced customer complaint response times by 37% through the implementation of a new communication protocol.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed logistics and vendor communications for 8 company events, decreasing budget overspend by 69%.
  • Built and nurtured relationships with 7 local businesses, generating a 42% boost in foot traffic and sales for co-hosted events.
  • Generated marketing content for digital platforms resulting in 54% follower growth on company social media channels.
  • Used public speaking at 16 workshops to communicate value propositions of QuickBooks, driving 23% increase in direct sales.
  • Utilized CRM software to track event leads and follow-ups, contributing to a 41% increase in closing sales within 6 months.
  • Mentored a team of 16 ambassadors in marketing and public speaking, contributing to 78% improvement in team performance during events.
  • Organized pop-up events in Denver, generating an increase of 58% in product sales and 2 new customer acquisitions.

Affiliations

  • Toastmasters
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • International Live Events Association (ILEA)
  • Lions Club
  • Professional Organization for Power BI Management Practitioners
  • Business Network International (BNI)
  • Membership in initiative Business Networking Group
  • National Association of Social Workers
  • Volunteer at procedure

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence Certification by Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Digital Campaigner by Northwind
  • Google Certified Professional Cloud Architect
  • Volunteer Management Certification from Cedar Works
  • Women in Leadership Certification by Northwind or Seattle
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Event Planning Specialist (CEPS)
  • Apple Certified Associate (ACA)

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