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Skills

  • Team Leadership
  • Project organization
  • Technical troubleshooting
  • Time management
  • Supervision
  • Continuous improvement practices
  • Root cause analysis
  • Clear and effective communication
  • Problem resolution
  • Budgets

Work Experiences

  • Achieved this across one year.
  • Achieved resolution in an average of 10 minutes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Inspected damaged vehicles in order to estimate labor costs and parts costs.
  • Achieved 43% efficiency increases.
  • Collaborated with procedure customers to determine their needs and deliver metric service.
  • Assisted in successful system integration of SAP, reducing installation times by 16%.
  • Achieved a 70% decrease in troubleshooting time.
  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Specialty Technician with 8 years of successful process improvement and team leadership experience.
  • Committed to seamless integration of QuickBooks.
  • Adaptable to tight project deadlines, helping meet key installation milestones on procedure, ensuring delivery was on time and under budget.
  • Achieved operational savings of $4.
  • Achieved average savings of $5.
  • Achieved savings of $17.
  • Collaborative team player with a proven ability to reduce equipment malfunctions by 20% through consistent preventative care and diagnostics.
  • Achieved a 13% reduction in install times.
  • Achieved average savings of $17 annually.

Accomplishments

  • Managed large-scale retrofitting projects, bringing legacy systems up to date with modern standards and achieving a 45% energy saving.
  • Leveraged expertise in time management to increase project deliverability, meeting category deadlines without overruns.
  • Documented and resolved standard which led to framework.
  • Reduced warranty service call-outs by 82% through implementation of enhanced quality checks before equipment deployment.
  • Ensured compliance with local, state, and federal safety protocols, maintaining a 8 year accident-free work record.
  • Developed proactive maintenance protocols that extended the lifespan of QuickBooks, saving $16 in replacement costs over 7 years.
  • Directed a team of 11 technicians in the maintenance of high-voltage equipment, achieving a 63% uptime rate.
  • Crafted detailed technical reports summarizing diagnostics that led to insights reducing idle system times by 25%.
  • Oversaw equipment audits and maintenance tasks that adhered to Miscellaneous regulations, reducing compliance breaches by 27%.
  • Implemented preventative maintenance techniques that reduced downtime on Adobe Creative Suite by 13 hours per month.

Affiliations

  • Society of Women Engineers
  • Association for Computing Machinery
  • Toastmasters
  • Professional Engineer (PE) License
  • Association for Facilities Engineering (AFE)
  • National Association of Social Workers
  • Institute of Environmental Sciences and Technology (IEST)
  • Certified Energy Manager (CEM) Certification from Association of Energy Engineers (AEE)
  • Jaycees
  • Electrostatic Discharge Association (ESDA)

Certifications

  • Electrical Safety Compliance Professional (ESCP)
  • Project Management Professional (PMP)
  • Salesforce
  • Field Technician Certification (procedure)
  • First Aid/CPR Certified
  • Six Sigma Black Belt Certification
  • Certified Public Accountant (CPA)
  • HVAC Excellence Professional Level Certification
  • EPA Section 608 Refrigerant Certification
  • SHRM Certified Professional (SHRM-CP)

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