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Skills

  • Time management and prioritization
  • Team management
  • Escalation management
  • Employee scheduling
  • Budgets
  • Process optimization
  • Cost reduction strategies
  • Staff training/development
  • Team building
  • Customer Relationship Management (CRM)

Work Experiences

  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class category results.
  • Implemented cutting-edge programs, such as the process program, to boost employee retention and reduce turnover.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Created and implemented new policies to increase productivity and lower overall standard costs.
  • Achieved a 16% accuracy rate.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Increased productivity by 3% while lowering staffing and operational costs.

Summaries

  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • With 14 years of customer service experience, Dealer Services Coordinator is insightful.
  • Achieved a 17% improvement in audit standings.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Achieved a dispute resolution rate of 5%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 24% improvement in sales growth.
  • Expertise in technology and product development.

Accomplishments

  • Executed 3 dealer contract renewals, maintaining vendor relationships and achieving a retention rate increase of 17%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully resolved 4 dealer operations bottlenecks, resulting in smoother transactions and customer satisfaction increasing by 50%.
  • Identified sales opportunities by analyzing dealership metrics, driving a 81% increase in key dealership KPIs.
  • Coordinated closely with financial institutions to expedite loan approvals, reducing average approval time from two years to several months.
  • Facilitated the onboarding of new vehicle transport partners, improving delivery timelines by 11 days and reducing dealership delays.
  • Reduced dealership operating costs by 60% after conducting a complete audit of logistics partners and renegotiating transport rates.
  • Created detailed monthly dealership performance reports using Salesforce, boosting the accuracy and timeliness of financial forecasting by 70%.
  • Led and participated in quarterly dealer performance reviews, identifying areas for improvement and leading to a 26% increase in YOY sales.
  • Monitored key performance KPIs across 3 dealerships, identifying discrepancies and implementing corrective actions which led to 36% improvement.

Affiliations

  • National Vehicle Leasing Association (NVLA)
  • Automotive Industries Association of program
  • Certified Automotive Fleet Manager (CAFM)
  • International Supply Chain Education Alliance (ISCEA)
  • American Society of Safety Professionals
  • American Marketing Association
  • Rotary International
  • Jaycees
  • Automotive Service Excellence (ASE) Certified Professional
  • Dealertrack System Experts Group (DSEG) Membership

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified International Automotive Remarketer (CIAR) Lakeside Partners
  • Certified Automotive Operations Manager (CAOM) Lakeside Partners
  • Dealership Onboarding and Compliance Certification Atlanta
  • Certified Professional in Customer Experience (CPCE) process
  • Certified Supply Chain Professional (CSCP) – Lakeside Partners
  • Project Management Professional (PMP)
  • Certified Product Owner (CPO) – Scrum Alliance
  • First Aid/CPR Certified
  • Certified Automotive Compliance Specialist (CACS) Summit Group

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