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Skills

  • Education materials
  • Safety protocols
  • Client advocacy
  • Team development
  • Licensed Arizona driver
  • Welfare applications
  • Training material development
  • Exemplary people management skills
  • Business operations
  • Suicidal ideation identification

Work Experiences

  • Enlisted the help of members of the community for projects and activities.
  • Provided emotional support while working with residents to develop long-term plans and goals.
  • Was in charge of hiring, training, and supervising a team of 8 project managers.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Attendance at community events, promotional materials, and other methods were used to recruit new members.
  • Wrote press releases, catalogs, brochures, and public service announcements to promote programs.
  • Answered 8 calls per several months to help customers with their questions and concerns.
  • Found, hired, and trained a large number of new therapists.
  • Responded quickly to issues and collaborated with other stakeholders to find the most cost-effective solutions.
  • Was the director of a multidisciplinary program that helped over 12 abused and neglected children and adolescents.

Summaries

  • A highly motivated Case Manager with a unique combination of communication, organizational, and technical skills.
  • Dedicated to providing exceptional client service on a consistent basis.
  • With 11 years of experience, I'm a goal-oriented Outreach Worker.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Exceptional planning, problem-solving, and organizational skills.
  • With a strong background in public benefits, housing support, and addiction treatment services, Program Manager 17 years in client service and case management.
  • Assisting citizens and businesses with service complaints is a specialty of the Community Service Specialist.
  • Dedicated to aligning agency targets and objectives with client service outcomes as a results-oriented Program Manager.
  • With excellent oral and written communication skills, I am self-motivated, patient, and dependable.

Accomplishments

  • Developed
  • Collected and analyzed outreach data to optimize service delivery, resulting in a 84% improvement in community engagement metrics.
  • Coordinated culturally-sensitive services that enhanced health resource accessibility for the method community, improving participation by 39%.
  • Researched
  • Documented and resolved procedure which led to program.
  • Developed health literacy programs for non-English speakers in the metric, reducing access barriers by 70% in 18 months.
  • Compiled and distributed bilingual resource guides, connecting nearly 15 households with essential healthcare and social services.
  • Established
  • Awarded a prize for outstanding service for boosting membership numbers by 11%.
  • Developed and submitted successful grant proposals that raised over $222,000 for essential community outreach programs.

Affiliations

  • International Association of Administrative Professionals
  • Council on Social Work Education (CSWE)
  • Nonprofit Leadership Alliance
  • National Association of Social Workers
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Partnership for Drug-Free Kids
  • Lions Club
  • Housing First Initiative
  • Association of Information Technology Professionals

Certifications

  • Certified Information and Referral Specialist (CIRS-A) 2016
  • Google Certified Professional Cloud Architect
  • Certified Housing Counselor (CHC) 2020
  • Certified Community Support Specialist (CCSS) 2021
  • Case Management and Advocacy Certification 2019
  • Certified Health Education Specialist (CHES) - 2024
  • SHRM Certified Professional (SHRM-CP)
  • Nonprofit Management Certification from Harbor & Co.
  • Certified Prevention Specialist (CPS) from program
  • Substance Use Disorder Counselor Certification 2020

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