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Skills

  • Document conversion
  • Transcription and dictation
  • Cleaning abilities
  • Payroll and budgeting
  • Database administration
  • Office management
  • AP/AR proficiency
  • Excellent planner and coordinator
  • Program files maintenance
  • Training program development

Work Experiences

  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $11.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy.
  • Wrote meeting minutes and edited subcontractor proposals, project punchlists, transmittals, and memorandums for organizational support.
  • Devised systems for organizing records, contracts, agendas, and reports to maintain order and improve information tracking.
  • Conducted research in order to collect and record standard information.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 3 ring.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.

Summaries

  • Customer service skills that are second to none.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Reliable Program Support Assistant seeking to apply 13 years of strategic planning and data analysis experience to the Administrative Support Specialist position.
  • Cross-functional collaboration and data analysis are examples of areas of expertise.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.
  • Administrative Support Specialist with 5 years of experience assisting with initiative program coordination and implementation.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as initiative and process.

Accomplishments

  • Researched
  • Reduced
  • Resolved product issue through consumer testing.
  • Guided
  • Created executive summary reports for high-priority meetings, improving decision-making time by 49% and reducing miscommunication across teams.
  • Developed a standardized meeting minute template that reduced time spent on report generation by 60%, ensuring key outcomes were recorded more efficiently.
  • Resolved
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Increased
  • Developed a customer service training program that reduced response time to client inquiries by 65% and increased overall team productivity.

Affiliations

  • American Society of Administrative Professionals (ASAP)
  • American Management Association (AMA)
  • International Facilities Management Association (IFMA)
  • Meeting Professionals International (MPI)
  • Technology & Business Association for Administrative Services (TBAAS)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM)
  • Society of Women Engineers
  • Toastmasters

Certifications

  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Office Manager (COM) from the College of Office Management
  • Certified Event Manager (CEM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Privacy Professional (CIPP)
  • First Aid, CPR, and AED Certification
  • QuickBooks Certified User

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