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Skills

  • Conflict resolution between teams
  • Agile Methodologies (Scrum, Kanban)
  • Regulatory compliance
  • DRG assignment
  • NDCMedisoft
  • DevOps Collaboration
  • Cross-functional team leadership
  • Budgeting for Release Projects
  • Project organization
  • Stakeholder management

Work Experiences

  • Averted potential losses of $16 in 2015.
  • Easily interacted and communicated with department personnel and the general public.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Achieved a 51% first-time success rate.
  • Had an excellent attendance record and was always on time for work.
  • Achieved zero critical post-launch issues.
  • Achieved zero compliance misses.
  • Coordinated thorough post-release testing frameworks, cutting post-release bug reports by 10%.
  • Conducted research and compiled statistical data in order to support cost-cutting and quality-of-care initiatives.
  • Went over the charts and highlighted any information that was missing or incorrect.

Summaries

  • Client-focused Release Specialist with demonstrated success in leading post-deployment reviews and decreasing customer tickets by 26% during the first three years of product launch.
  • Achieved 26% success rates.
  • A collaborative and solution-oriented Release Specialist with a track record of enhancing team productivity by 56%. Equipped with experience in managing cloud-based releases and large-scale product deployments globally.
  • Achieved 60% first-time success rates.
  • Release Specialist with 9 years of successful quality assurance and performance reporting experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved Innovation Award in 2022.
  • Conducted continuous monitoring.
  • Achieved results during the first two years of product launch.
  • Collaborated closely with product management.

Accomplishments

  • Collaborated with QA teams to identify critical pre-release bugs, eliminating 13 major defects before product deployment.
  • Delivered comprehensive user adoption strategies post-launch, ensuring a 37% increase in customer engagement.
  • Collaborated closely with cross-functional teams including Development, QA, and Operations to ensure timely and successful releases for Microsoft Excel.
  • Spearheaded the global release of HubSpot to 16 regions, delivering within the projected timeline and reducing overhead by 71%.
  • Developed reporting metrics for leadership, improving visibility into the release success rate and cutting feedback time by 64%.
  • Maintained compliance with Scrum Master regulations during release cycles, ensuring risk-free global product deployments.
  • Led the coordination and release of 9 major software versions across multiple geographies, achieving 20% faster market entry.
  • Leveraged Agile methodologies to execute efficient releases with minimal staging issues, achieving a 60% reduction in backlog.
  • Trained and mentored 8 junior engineers on release management best practices, increasing team efficiency by 23% over three years.
  • Achieved a 33% reduction in late-stage release issues by collaborating closely with QA for preemptive problem solving.

Affiliations

  • Cross-Platform Software Release Roundtable (2020, Virtual/In-person)
  • IT Service Management Forum (itSMF)
  • Kubernetes Community Days
  • Lions Club
  • Automation Anywhere University Global Community
  • Society of Women Engineers
  • Jaycees
  • Certified Continuous Delivery Professional (CCDP) - DevOps Institute
  • Participation in Global Hackathons or DevOps Challenges
  • American Marketing Association

Certifications

  • Google Cloud Platform (GCP) Professional DevOps Engineer Certification
  • Certified Jenkins Engineer (CJE)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified Software Release Specialist (CSRS) by Beacon Labs
  • Certified Public Accountant
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • First Aid/CPR Certified
  • Oracle Cloud Infrastructure Certified Architect Professional
  • Salesforce

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