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Skills

  • Claims analysis
  • Process improvement
  • Medicare and Medicaid eligibility
  • Security systems
  • Team Leadership
  • Call center transactions
  • Strategic sales knowledge
  • Client relationship building
  • Public relations
  • Conflict resolution

Work Experiences

  • Had planned ahead.
  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Worked with Community Service Volunteer to understand and meet a variety of needs, providing frequent feedback on front-line operations and making recommendations for improvement.
  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.
  • Managed
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Identified
  • Recommendation
  • Mowed the lawn, trimmed the trees and bushes, and blew the grass clippings off the sidewalk.

Summaries

  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Versatile
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Deadline-driven
  • Community Service Volunteer is skilled at bending and flexing in response to change.
  • Proficient in promoting standard by leveraging client relations and project management knowledge.
  • Energetic, upbeat, and unwavering in their support for others.

Accomplishments

  • Documented and resolved program which led to framework.
  • Led a cross-functional team of 17 volunteers to successfully renovate public spaces, positively impacting Raleigh and reaching over 12 residents.
  • Increased sales 17% over two years.
  • Managed logistics for disaster relief operations, overseeing the distribution of critical resources to 2 affected families within 6 months.
  • Implemented a volunteer recruitment strategy that led to a 74% increase in volunteer participation over several months, boosting the workforce for multiple community projects.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Led a successful awareness and education campaign on risk assessment, directly resulting in procedure for 9 participants in the community.
  • Spearheaded a mental health awareness campaign in 2023, helping 14 individuals access critical care and mental health services in the community.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Raised $10 by organizing fundraising drives, successfully exceeding the annual goal by 81% to support category.

Affiliations

  • Committee Member, Neighborhood Improvement District (NID) - Spearheaded local petitions and advocacy to secure funding for infrastructure improvements.
  • Member, National Family Support Network (NFSN) - Supported the development of networking channels for programs focused on empowering vulnerable families.
  • Alumni, Public Allies National Service Program - Built strategic partnerships among government entities, nonprofits, and citizens for community change.
  • Member, Association for Fundraising Professionals (AFP) - Assisted in organizing large-scale fundraising events to benefit local nonprofit organizations.
  • Member, Foundation Center’s Grant Writing Federation - Led workshops on grant proposal development to secure sustainable community funding.
  • Team Leader, HandsOn Network - Led efforts in mobilizing individuals and groups to take part in volunteer-driven community building activities.
  • Member, National Council of Nonprofits - Participated in the professional development of nonprofits aimed at increasing societal impact.
  • Member, National Association of Nonprofit Organizations & Executives (NANOE) - Advocated for and implemented best practices in nonprofit governance and funding.
  • Volunteer Coordinator, Habitat for Humanity - Managed volunteer workgroups and allocated resources during residential construction projects.
  • Member, Community Health Worker Certification Board - Advocated for and implemented training standards for future community health workers.

Certifications

  • CompTIA Network+
  • Emotional Intelligence in Volunteer Management from Northwind
  • Certificate in Grant Proposal Development from Brightline
  • Certified Event Planner (CEP) for Nonprofit Organizations
  • Advanced Certificate in Business Accounting
  • Certified in Volunteer Administration (CVA)
  • Logistics and Supply Chain Management for Nonprofits
  • Customer Service Representative Certificate
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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