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Skills

  • Operational improvement
  • Competency-based training programs
  • First Aid/CPR
  • Process improvement
  • Library design
  • Agile development methodologies
  • Digital learning platform management
  • Organization
  • Administrative support
  • Relationship development

Work Experiences

  • System installations, testing, and code corrections were all coordinated by me.
  • Met with stakeholders, contractor product teams, and customers, resulting in category throughout the entire system development life cycle.
  • Accelerated promotion timelines by 19%.
  • Took part in team meetings with Professional Development Specialists and Professional Development Specialists, providing feedback on anticipated deadlines, designs, and enhancements.
  • Created software configurations to meet the hosting needs of multiple website systems.
  • Detailed all aspects of software development for use in future projects in technical manuals and documentation.
  • Analyzed post-training performance metrics.
  • Worked closely with Professional Development Specialists and Professional Development Specialist to keep projects on track and meet anticipated deadlines.
  • Metric firmware was designed, developed, and implemented to support embedded system product concepts.
  • Converted and customized a timesheet tracking system in framework language.

Summaries

  • Professional Development Specialist with 5 years of experience delivering exceptional systems for Education and Training needs in a fast-paced environment.
  • Provides 8 years of software-related experience.
  • Effective at coordinating the efforts of various teams in order to create innovative designs.
  • Strategic thinker with expertise in client relations.
  • Committed to providing high-level solutions that help businesses grow while also saving money.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Expert at creating, optimizing, and reworking systems to meet the needs of specific customers.
  • Accomplished in e-learning course development in Asana, leading to a reduction of 12 in-person training hours annually while preserving knowledge retention rates.
  • Expert in system with a strong aptitude for optimized and automated.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Created customized learning paths for high-potential employees that resulted in a 29% promotion rate within one year.
  • Coordinated with marketing to integrate job-specific certifications into training plans, increasing team performance by 76%.
  • Developed and conducted training programs for newly promoted leaders, resulting in a 41% increase in leadership effectiveness ratings.
  • Designed and facilitated cross-functional collaboration webinars with an attendance increase of 49% over the previous several months, clearly impacting company KPIs.
  • Facilitated team-building workshops that increased team cohesion and overall productivity by 80% across 14 locations.
  • Reduced reliance on outside trainers by developing in-house training experts, saving 12% on the annual learning and development budget.
  • Worked alongside HR to establish career development plans for all levels of employees, leading to a reduction of turnover by 85%.
  • Integrated a new digital learning management system (LMS) that improved course tracking and boosted team adoption rates by 28%.
  • Revised and aligned company-wide curriculum with updated industry standards, improving training course satisfaction from 60% to 15%
  • Collaborated with marketing to design cross-functional training initiatives, resulting in a 18% increase in employee performance within 5 months.

Affiliations

  • Attendee at Leadership Academy Forum, focusing on leadership training innovations and strategy implementation at Portland in 2015.
  • Contributor to the Learning and Development Roundtable with the Corporate Executive Board (CEB) Portland.
  • Participated in global learning symposium hosted by the International Society for Technology in Education (ISTE), driving digital upskilling initiatives.
  • Leadership Development Certified Professional through the International Coach Federation (ICF), acquired 2021.
  • Completed the Diversity and Inclusion Learning Design Certification from Ironclad Systems, with a focus on inclusive onboarding programs.
  • Pursued membership with Learning Forward, contributing to advancing professional learning for educators within corporate environments.
  • Member, Association for Talent Development (ATD) – Engaged in ongoing professional education and best practices for training and development across various disciplines.
  • Presenter at the Global Talent Management Conference in Boston, providing insights on modern onboarding techniques in 2021.
  • Certified in Digital Learning and Program Management from Lakeside Partners as of 2022.
  • Organizer and facilitator for Atlanta Regional Learning Officers Summit in 2018.

Certifications

  • Certified in Learning and Performance Analytics - 2016 by standard
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified ScrumMaster (CSM) – 2020 by Scrum Alliance
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Online Training Developer - 2018 by metric
  • Certified Emotional Intelligence Practitioner - 2022 by Genos International
  • Certified Professional Behavioral Analyst (CPBA) - 2020 by process
  • Cisco Certified Network Associate (CCNA)

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