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Skills

  • Data accuracy and report generation
  • Operational improvement
  • Vendor relationship management
  • Communications
  • Logistical planning for multi-branch services
  • Schedule management
  • Casket selection
  • Fostering respectful communication with families
  • Organization
  • Regulatory compliance

Work Experiences

  • Achieved consistent and dignified handover.
  • Oversaw consultations with family members and friends who wanted to plan funerals for loved ones.
  • Attended 5 conferences.
  • Collaborated with 17 civilian funeral directors.
  • Collaborated with 8 veteran services organizations to ensure homeless veterans were provided full honors, organizing 12 ceremonies in 2022.
  • Achieved a 47% satisfaction score uplift.
  • Oversaw the work of funeral staff, including embalmers, attendants, and drivers, to ensure that services were conducted in a respectful and orderly manner.
  • Aimed for precision timing during ceremonies, achieving 100% adherence to scheduled services in the Southeast.
  • Assisted with product selections and helped plan funeral services by writing obituaries.
  • Analyzed resource allocation for rural honors services.

Summaries

  • Well-organized and meticulous when it comes to coordinating details.
  • Coordinated effective transportation.
  • Customer service and multitasking skills are exceptional.
  • Each month, she manages more than 14 funeral services.
  • Successful promotion of HubSpot by the business, team, and program leader.
  • Committed to honoring fallen heroes.
  • Dedicated to providing caring support to families and loved ones going through the grieving process.
  • Customer service, recordkeeping, and compliance knowledge are all important, as is the ability to adapt to any situation.
  • United States Funeral Honors Coordinator is a hardworking United States Funeral Honors Coordinator who can handle all administrative, operational, and personnel management requirements.
  • United States Funeral Honors Coordinator is a multi-talented United States Funeral Honors Coordinator who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Led a team of 13 honor guards in conducting over 18 ceremonies annually, ensuring precise execution and adherence to military tradition.
  • Secured federal funding for the expansion of honors services to additional 9 under-represented regions, ensuring full veteran recognition.
  • Contributed to method milestone achievement of conducting over 3 dignified military services with no complaints or discrepancies.
  • Utilized state-of-the-art scheduling software, increasing team accuracy for honor guard scheduling by 76%.
  • Recognized for outstanding leadership and coordination capabilities in the completion of 18 military funerals and honors services in 2021.
  • Standardized honor guard procedures across 9 states resulting in uniformity in execution, improving consistency by 48%.
  • Documented and resolved program which led to category.
  • Provided hands-on support to 2 bereaved families, assisting in planning and delivering military honors with exceptional sensitivity and logistical efficiency.
  • Reduced preparation time for funeral honor rehearsals by 22% through streamlining communication protocols and ceremony workflows.
  • Managed over 16 funeral honor requests monthly, achieving 37% error-free scheduling and resource allocation.

Affiliations

  • American Academy of Grief Counseling (AAGC)
  • Jaycees
  • International Cemetery, Cremation, and Funeral Association (ICCFA)
  • Toastmasters
  • American Marketing Association
  • American Psychological Association (APA) Division 56 - Trauma Psychology
  • Compassionate Friends Grief Support Network
  • Association for Computing Machinery
  • Society of Human Resource Management
  • US Department of Veterans Affairs Liaison Program

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Veterans Service Provider (CVSP) - initiative
  • Leadership in Military Protocols and Honors Training - method
  • HRCI Professional in Human Resources (PHR) Certification - program
  • Logistics & Event Planning Certificate - category
  • ServSafe
  • Certified Crematory Operator (CCO) - category
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Death and Bereavement Counseling Certification (DBC) - Summit Group

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