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Skills

  • Contract negotiation
  • Digital tracking systems management
  • Process improvement
  • Customer service
  • MS Office
  • 100% eligibility verification accuracy
  • Data accuracy and report generation
  • Team building
  • Negotiation skills with service providers
  • Meticulous attention to detail

Work Experiences

  • Worked with people in the community to form partnerships and create strategic sales funnels for pre-planned funeral services.
  • Coached bugle playing for military funerals.
  • Collaborated with 8 veteran services organizations to ensure homeless veterans were provided full honors, organizing 12 ceremonies in 2022.
  • Transported SAP to several months customer locations.
  • Delivered polished and professional service for both routine and complex customer issues.
  • Collaborated with 6 veteran services organizations.
  • Was in charge of all important details, such as the wording of obituaries, death certificates, and contract negotiations.
  • Achieved a 49% increase in positive feedback.
  • Ensured that the facilities were well-organized, clean, and fully functional for visitors.
  • Assisted with product selections and helped plan funeral services by writing obituaries.

Summaries

  • Successful promotion of HubSpot by the business, team, and program leader.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Continuously improved funeral honors processes.
  • Professional in the funeral services industry who is up to date on industry trends and strategies for delivering caring and memorable services.
  • United States Funeral Honors Coordinator is a hardworking United States Funeral Honors Coordinator who can handle all administrative, operational, and personnel management requirements.
  • Continuously improves team efficiency.
  • United States Funeral Honors Coordinator with demonstrated expertise in Miscellaneous and a track record of acquiring customers, increasing revenues, and increasing profit margins.
  • Dedicated to using skills to assist Meridian in achieving and exceeding program and procedure objectives.
  • Contributed to consistently positive experiences.
  • Within Miscellaneous, senior United States Funeral Honors Coordinator and outstanding performer in process improvement and strategic planning.

Accomplishments

  • Led a team of 13 honor guards in conducting over 18 ceremonies annually, ensuring precise execution and adherence to military tradition.
  • Researched and obtained new contracts with 9 unit-based funeral service providers, reducing execution time by 62%.
  • Provided grief counseling and emotional support during services for 11 families, seeing a 28% satisfaction rate in feedback surveys.
  • Resolved product issue through consumer testing.
  • Standardized honor guard procedures across 9 states resulting in uniformity in execution, improving consistency by 48%.
  • Conducted resource analysis for the Harbor & Co. Which optimally distributed honor guard personnel for services in the Pacific Northwest, improving efficiency.
  • Streamlined the funeral honors request process by integrating Asana, increasing accuracy and reducing errors by 20%
  • Executed over 3 bugle presentations during military funeral ceremonies, with 14% accuracy and precision over 2024.
  • Documented and resolved program which led to category.
  • Delivered training seminars on grief support communication strategies, increasing team competence by 54%.

Affiliations

  • Association for Death Studies
  • National Funeral Directors Association (NFDA)
  • Lions Club
  • Veterans of Foreign Wars (VFW)
  • American Counseling Association (ACA)
  • Society of Women Engineers
  • Toastmasters
  • Federal Service Funeral Directors Network
  • Freemason
  • Dolores National Military Honors Certification Program

Certifications

  • HRCI Professional in Human Resources (PHR) Certification - program
  • Certified Embalmer (CE) - metric
  • Critical Incident Stress Management Certification (CISM) - initiative
  • Death and Bereavement Counseling Certification (DBC) - Summit Group
  • Certified Trauma Response Specialist - program
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Death Care Management Certification (DCMC) - standard

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