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Skills

  • Accreditation coordination
  • Pharmacy operations management
  • Relationship building and retention
  • Insurance claim management and documentation
  • Performance metrics tracking and reporting
  • Training and development
  • Process improvement methodologies (framework)
  • Collaboration with HR departments for staff development
  • Drug utilization review
  • Data-driven decision making in pharmacy operations

Work Experiences

  • Was in charge of a group of 2 pharmacy technicians.
  • Coached and mentored junior employees, contributing to a 21% increase in promotion eligibility within 12 months.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Achieved savings of $9 annually.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Audited multiple pharmacy locations.
  • Achieved a 82% reduction in adverse drug reactions.
  • Aligned purchasing strategies.
  • Achieved results over a 2018 period.
  • Achieved a 72% compliance rate with DEA regulations.

Summaries

  • Achieved cost savings of $10 annually.
  • Hope to help Vantage achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Accomplished leader in inventory control.
  • Achieved a 60% boost in vaccinations.
  • Achieved low inventory wastage.
  • Pharmacy Operations Manager with 5 years of successful performance reporting and risk assessment experience.
  • Pharmacy Operations Manager is a multi-talented Pharmacy Operations Manager who is consistently rewarded for planning and operational improvements.
  • Staff development that results in high-performing teams has been recognized.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished leader with expertise in inventory control and supply chain management, recognized for reducing expired medication stock by 40% through optimized ordering protocols.

Accomplishments

  • Spearheaded efforts to implement a barcoding system for medication distribution, improving inventory accuracy and reducing medication errors by 18%.
  • Achieved Excellence Award for implementing a data-driven patient engagement strategy that enhanced customer satisfaction, increasing the Net Promoter Score by 50% within one year.
  • Led a multi-department initiative that successfully moved customer payment systems to the cloud, resulting in 71% reduction in transaction time and a smoother customer experience.
  • Built partnerships with national suppliers, which streamlined the pharmaceutical supply chain and resulted in a 44% cost reduction in overall drug procurement.
  • Monitored team performance using analytics tools, increasing prescription throughput efficiency by 21% and reducing prescription errors by 31%.
  • Collaborated with HR to create an onboarding program that significantly reduced the training time for pharmacists by 45% while boosting job retention.
  • Orchestrated quarterly audits that resulted in 46% compliance with regulatory standards, improving relations with health inspection authorities.
  • Collaborated with Information Technology (IT) to digitize patient records, reducing paper-based documentation errors by 25% and enhancing patient privacy compliance.
  • Enhanced the pharmacy compounding service, increasing compounded prescription volume by 47% while maintaining compliance with quality standards.
  • Elevated staff performance by 64% through implementation of structured coaching programs focused on process innovation, thereby reducing delays and errors.

Affiliations

  • American College of Apothecaries (ACA)
  • American College of Clinical Pharmacy (ACCP)
  • State Pharmacy Association Massachusetts
  • International Association of Administrative Professionals
  • National Association of Chain Drug Stores (NACDS)
  • Toastmasters
  • Pharmaceutical Management Science Association (PMSA)
  • Certified Manager of Patient Safety Six Sigma
  • Society of Human Resource Management
  • American Society of Health-System Pharmacists (ASHP)

Certifications

  • Regulatory Affairs Certification (RAC) for Pharmaceuticals by Regulatory Affairs Professionals Society (RAPS)
  • Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB)
  • Certified Medication Therapy Management (MTM) Specialist by the American Pharmacists Association (APhA)
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Digital Health Information Management Certificate
  • CompTIA Security+
  • Lean Six Sigma Green Belt Certification for Healthcare Operations
  • Pharmacy-Based Immunization Delivery Certification by American Pharmacists Association (APhA) 2022
  • Certificate in Advanced Medication Management by category
  • Certified Business Analysis Professional (CBAP)

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