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Skills

  • Outstanding interpersonal skills
  • Inventory management
  • Operational improvement
  • Shipment processing
  • Data entry
  • Technical aptitude
  • Mail handling
  • Strong work ethic
  • Problem resolution
  • Fluent in Spanish

Work Experiences

  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Kept an eye on security and dealt with incidents calmly.
  • Was in charge of writing sales slips and contracts.
  • Greeted customers and assisted them in finding items.
  • Kept the method and procedure areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Helped with special marketing projects by coordinating marketing mailer distribution and contacting customers to explain new marketing campaigns.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Completed all daily tasks and special assignments in a timely and high-quality manner.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.

Summaries

  • Experienced Allocation Analyst with 13 years of experience managing in-season product availability by aligning inventory with merchandising strategies.
  • Retail Sales Associate who is friendly and enthusiastic.
  • Experience with inventory management and merchandising.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Exceptional at assisting clients in locating and obtaining available benefits, as well as social and community services.
  • Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
  • In a 100% commission sales environment, Client Specialist was extremely successful in meeting daily, weekly, and monthly sales goals.
  • Meticulous Client Specialist capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.
  • Dedicated to learning, growing, and succeeding in Retail.
  • QuickBooks and Microsoft Excel are two of my strongest skills.

Accomplishments

  • Developed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Managed
  • Won “Retail Sales Associate of the Month” Award in method.
  • Design: Responsible for creative design for prominent metric.
  • Built a client-centric referral program that resulted in 44% growth in new business through existing client networks.
  • Collaborated with team of 10 in the development of process.
  • Advised
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Researched

Affiliations

  • Society of Workforce Planning Professionals (SWPP)
  • Association for Strategic Planning (ASP) – Active Membership
  • Lions Club
  • Project Management Institute (PMI) - Certified Associate in Project Management (CAPM)
  • Association for Supply Chain Management (APICS)
  • Affiliate of the Call Center and Customer Service Management Association
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Association of Professional Customer Advocates (APCA)
  • Client Success Leadership Network (CSLN) Advisory Board

Certifications

  • Customer-Centric Marketing Certification - CXL Institute
  • Certified Strategic Alliance Professional (CSAP) – Association of Strategic Alliance Professionals (ASAP)
  • Certified Business Relationship Manager (CBRM) - Business Relationship Management Institute
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Customer Success Manager (CSM) Certification - The Success League
  • Inbound Marketing Certified - metric
  • CompTIA A+ Technician
  • CompTIA Network+
  • CompTIA Security+
  • Certified Customer Success Manager (CCSM) - SuccessCOACHING

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