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Skills

  • Product quality control
  • POS system use
  • Customer service excellence
  • Cleaning and organization
  • CO2 and syrup stock monitoring
  • Project organization
  • Conflict resolution
  • MS Office
  • Kitchen maintenance
  • Bulk order procurement strategies

Work Experiences

  • Actively monitored mix ratios.
  • Co-led seasonal promotions through creative marketing ideas, contributing to a sales increase of $3 during 4 months.
  • Collaborated with cross-functional teams, improving machine usage reporting for better allocation of resources and reduced operational costs.
  • Prepared meats, vegetables, and condiments for service using system and program kitchen gadgets.
  • Achieved results over 2019.
  • Contributed to a sales increase of $13.
  • Achieved results within two years.
  • Loaded the dishwasher with china and thoroughly hand-washed the dishes, pans, and utensils to clean up the serving line.
  • Conducted monthly safety and equipment handling workshops, successfully reducing workplace accidents by 79% over 2020.
  • Provided 11 nutritious meals to students at metric school on a daily basis.

Summaries

  • Collaborated with maintenance teams.
  • Achieved significant reduction in syrup shortages.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Fountain Operator is a multi-talented Fountain Operator who is consistently rewarded for planning and operational improvements.
  • Boosted repeat visits by 33%
  • Built strong relationships with vendors.
  • Adaptable professional skilled in online marketing coordination, enabling a 80% increase in off-site beverage orders by developing new digital ordering systems.
  • Fountain Operator with 15 years of successful strategic planning and budget management experience.

Accomplishments

  • Resolved 3 customer complaints related to drink customization, resulting in a customer satisfaction score increase of 18% points.
  • Monitored and adjusted beverage ratios to ensure product consistency, resulting in a 75% reduction in flavor-related customer complaints.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided exceptional customer interactions by preparing highly customized fountain drinks, increasing repeat customers by 42% over the past year.
  • Managed a team of 10 associates to ensure consistent beverage quality across multiple shifts, achieving a customer satisfaction rating of 85%.
  • Created a preventative maintenance schedule to limit downtime, cutting machine-related service disruptions by 47% in 2018.
  • Collaborated with a cross-functional team to introduce a limited-time promotional drink offering, increasing guest counts by 78%.
  • Designed and oversaw specialty drink stations for special events, contributing to a revenue increase of $12 per event.
  • Coordinated with vendors to improve the efficiency of ingredient deliveries, reducing downtime due to out-of-stock issues by 64%.
  • Reduced equipment downtime by 79% through comprehensive routine maintenance, enhancing productivity in high-demand periods.

Affiliations

  • International Council of Nurses
  • National Automated Merchandising Association
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • American Marketing Association
  • Institute of Food Technologists
  • Food Service Professionals Network
  • Cold Drink Dispenser Operators Guild
  • National Sanitation Foundation International
  • International Drinks & Food Exhibitors Union

Certifications

  • Certified Restaurant Professional (CRP), 2022, National Restaurant Association
  • CompTIA Security+
  • Certified Quality Process Analyst (CQPA), 2024, process
  • Project Management Professional (PMP)
  • Hazard Analysis and Critical Control Points (HACCP) Certification, 2017, procedure
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute, 2018
  • Lean Six Sigma Yellow Belt Certification, 2020, standard
  • First Aid/CPR Certified
  • Time Management and Productivity Certification, 2016, process
  • SHRM Senior Certified Professional (SHRM-SCP)

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