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Skills

  • Business Model Innovation
  • Cross-functional team leadership
  • Go-to-market planning
  • KPI tracking and performance analysis
  • SalesForce
  • Social media expertise
  • Market segmentation and targeting
  • Business Case Development
  • A/B testing for product validation
  • Competitive landscape analysis

Work Experiences

  • Achieved 68% higher user satisfaction ratings post-release.
  • Used ServiceNow to conduct research and organize competitor data.
  • Looked at consumer behavior patterns to spot trends and target specific demographics.
  • Met tight deadlines by coordinating all moving parts in the product team and orchestrating a well-planned flow.
  • Allowed for controlled rollouts.
  • Contributed to a 78% boost in engagement levels.
  • Conducted detailed user personas.
  • Created a customer advocacy program.
  • Consistently exceeded financial targets.
  • Created a customer advocacy program that resulted in 71% more referrals and a stronger brand presence in Raleigh.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert at representing products and presenting to small and large groups.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Accelerated time to market.
  • Accomplished Product Director.
  • Believes in data-driven decision-making.
  • Brand Ambassador with 18 years of successful product promotion experience.
  • End-to-end product leader with a track record of getting products from concept to launch with efficiency and speed.
  • Product Director is a multi-talented Product Director who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Established OKRs aligned with departmental and corporate goals, leading to a 46% growth in product adoption within the past year.
  • Managed end-to-end lifecycle of high-impact products with a combined annual revenue in excess of $4.
  • Developed and executed comprehensive product roadmaps, driving a 40% increase in product feature adoption over the past year.
  • Optimized product-market fit evaluation process, resulting in the launch of high-demand features that increased customer retention by 79%.
  • Successfully spearheaded the launch of QuickBooks across 14 countries, delivering a 43% increase in market penetration within 6 months.
  • Trained and mentored cross-departmental teams in product management best practices, leading to improved cross-collaboration and innovation culture.
  • Championed agile methodologies across the team, shortening release cycles from system to standard.
  • Acted as the primary stakeholder during negotiations with vendors for Workday, achieving 79% cost savings and improved delivery times.
  • Created and fostered relationships with external stakeholders, ensuring stakeholder alignment with the long-term product roadmap.
  • Reduced customer churn by 31% by revamping key features within QuickBooks, directly addressing user pain points.

Affiliations

  • Advisory Board Member, Northwind
  • Association of Information Technology Professionals
  • Rotary International
  • Mentor, metric
  • Women in Product (Global Network)
  • Society for Information Management (SIM)
  • Freemason
  • International Society for Professional Innovation Management (ISPIM)
  • International Association of Administrative Professionals
  • National Association of Social Workers

Certifications

  • Agile Certified Product Manager and Product Owner (ACPMPO™) – 2016
  • Certified Innovation Leader (CIL) – initiative
  • Data-Driven Product Management Specialization – Adobe Creative Suite
  • SaaS Product Management Specialization – ServiceNow
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Strategic Thinking in Products Certification – program

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