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Skills

  • Credit and collections
  • Problem resolution
  • Business operations
  • Territory Sales Experience
  • Market trend analysis
  • Proficiency in cross-functional collaboration
  • Bilingual in Spanish
  • Time management skills
  • Multi-Task Management
  • Contract auditing

Work Experiences

  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Closed 14 new deals in APAC region.
  • Achieved a 52% revenue rebound.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Answered 5 calls per two years to help customers with their questions and concerns.

Summaries

  • Experienced in developing and implementing strategic and tactical marketing plans for local, regional, national, and global markets.
  • Aligned account management goals with company revenue targets.
  • Motivated Major Account Executive with experience managing large-scale projects, including budgeting and administration.
  • Adept at managing high-net-worth clients.
  • Achieved revenue growth and increased customer satisfaction.
  • Achieved revenue growth using CRM tools like Tableau.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced category leader with a track record of leading teams, gaining industry support, and collaborating with media professionals.
  • Adept at cross-functional collaboration.

Accomplishments

  • Guided
  • Represented
  • Streamlined
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Developed
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Closed new business worth $9 by identifying untapped opportunities and accelerating market presence in Chicago region.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Global Account Management Association (GAMA)
  • Technology Services Industry Association (TSIA)
  • Society of Human Resource Management
  • Institute of Enterprise Account Management
  • Chief Revenue Officer Collective (CRO Collective)
  • Sales Enablement Society
  • Enterprise Business Development Association (EBDA)
  • Association for Strategic Planning (ASP)
  • Association of Information Technology Professionals

Certifications

  • Cisco Certified Network Professional (CCNP) - Enterprise
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Data-driven Marketing Certification - Wharton Online
  • Microsoft Certified: Azure Fundamentals
  • Salesforce Administrator Certification
  • Google Ads Certification - Google Skillshop
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Public Accountant (CPA)

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