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Skills

  • Effective multi-tasker
  • Memorizing product codes
  • Fluent in German
  • Lost and found procedures
  • Flexibility
  • Credit and collections
  • Issue resolution
  • Produce knowledge
  • Budgeting and cost control
  • Excellent customer service

Work Experiences

  • Kept track of UPC codes.
  • Kept up to date on current product locations.
  • Was in charge of an employee development program.
  • Solved
  • Kept track of everything.
  • Was in charge of 8 store employees.
  • Was the best-performing store in the region on a consistent basis.
  • Kept work environments, equipment, and trays clean and sanitized for guests.
  • Was in charge of guests' dry cleaning orders as well as any packages that came in for them.
  • Was responsible for handling products and equipment in accordance with safety and sanitation regulations.

Summaries

  • Providing exceptional service to keep customers happy and sales high.
  • Room Service Attendant with 14 years of successful performance reporting and strategic planning experience.
  • Ambitious
  • Knowledgeable in a variety of food preparation methods, as well as unusual ingredients, food pairings, and plate presentation.
  • Deadline-driven
  • To increase sales and assist customers in selecting food and beverage items, provides in-depth menu knowledge.
  • Expertise in high-end ingredients as well as complementary food and wine pairings.
  • Valuable team player who is always willing to pitch in and assist with any task.
  • Strong mechanical aptitude and a proclivity for equipment diagnostics, repair, and operation.
  • Willing to work late and stand for extended periods of time.

Accomplishments

  • Documented and resolved program which led to framework.
  • Spearheaded a cross-training program between housekeeping and room service, ensuring seamless coordination during high-demand hours and reducing room-to-service time by 17 minutes.
  • Sustained a high performing team and minimized employee turnover.
  • Resolved product issue through consumer testing.
  • Oversaw store renovation and expansion project, which increased revenue by 6%.
  • Proven ability to handle cash, billing procedures, and reconciliation for up to 5 monthly in room service sales with 30% billing accuracy.
  • Deployed real-time tracking technology to reduce order errors and delays, resulting in a 60% boost in overall service efficiency.
  • Efficiently handled cash, credit, and complimentary transactions with 44% accuracy in billing throughout 2020.
  • Consistently held the position of best performing store in the region.
  • Introduced an initiative to promote eco-friendly packaging, reducing waste by 40% and receiving positive guest feedback.

Affiliations

  • National Association of Catering and Events (NACE)
  • National Food Service Security Council (NFSSC)
  • Certified Restaurant Professional (CRP) via the Foodservice Consultants Society International (FCSI)
  • American Society of Safety Professionals
  • General Restaurant Management Certification (initiative)
  • Partnership for Food Safety Education
  • International Travel and Hospitality Association (ITHA)
  • Society of Women Engineers
  • Hotel Association of Columbus
  • Institute of Hospitality

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Wedding and Event Planner (CWEP)
  • Advanced Hospitality Management Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • Event Planning and Hospitality Certification
  • Certified Business Analysis Professional (CBAP)
  • Introduction to Hospitality Operations Certification
  • Apple Certified Associate (ACA)
  • COVID-19 Safety Compliance Certification for Food and Beverage

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