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Skills

  • Memorizing product codes
  • Service-oriented mindset
  • Cleaning supplies
  • Health codes compliance
  • Menu item knowledge
  • Equipment operation and maintenance
  • Issue resolution
  • Multi-Task Management
  • System equipment
  • Price memorization

Work Experiences

  • Rewarded and reprimanded coworkers.
  • Had planned ahead.
  • Handled requests for assistance, toiletries, and personal care items from guests.
  • Won
  • Baked breads, cookies, and other bakery items after proofing dough products.
  • Was the best-performing store in the region on a consistent basis.
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Solved
  • All functions of the dairy, frozen, produce, and bakery departments were directed and managed by me.
  • Created one-of-a-kind events and special promotions, such as the procedure event, to boost sales.

Summaries

  • Room Service Attendant with 14 years of successful performance reporting and strategic planning experience.
  • Strong mechanical aptitude and a proclivity for equipment diagnostics, repair, and operation.
  • Customer-focused foodservice professional with team leadership and budget management catering experience.
  • Small tables and large parties are both easily accommodated.
  • Sales, marketing, and inventory control are some of my specialties.
  • Excellent customer service and leadership skills are required to improve team performance and increase bar sales.
  • Have an energetic personality and a strong work ethic as Room Service Attendant.
  • Capable of safely lifting 12 pounds to aid in event planning and transportation of necessary equipment.
  • Recognized for procedure, hygienic habits, and dependability.
  • Articulate

Accomplishments

  • Delivered exceptional service consistently, resulting in a 63% increase in positive online reviews during 2020.
  • Won “program” Award for category.
  • Managed a team of 6 Room Service Attendants during the category, ensuring flawless execution and coordination of services under high-pressure conditions.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Assisted in onboarding and continuous training for new hires, contributing to a team performance improvement by 71% within 2021.
  • Assisted the management team in tracking and reporting revenue from upselling, leading to a 36% increase in monthly food and beverage sales.
  • Developed relationships with regular guests, resulting in personalized experiences and increased orders from repeat guests by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently received a 100% rate of customer satisfaction.
  • Accurately processed high-volume room service orders for 15 guests during peak hours, maintaining a 35% error-free rate.

Affiliations

  • Room Service Association of America
  • International Travel and Hospitality Association (ITHA)
  • Society of Women Engineers
  • National Bartenders and Catering Education (NBCE)
  • National Food Service Security Council (NFSSC)
  • Freemason
  • Guest Experience Management Training Program (Raleigh Hospitality Association)
  • National Concierge Association (NCA)
  • National Housekeepers Association
  • Les Clefs d’Or USA (for concierge service excellence)

Certifications

  • Certified Professional in Food Safety (CP-FS)
  • Food and Beverage Management Certificate
  • Certified Wedding and Event Planner (CWEP)
  • SHRM Certified Professional (SHRM-CP)
  • Principles of Customer Service Certification
  • CompTIA Security+
  • Event Planning and Hospitality Certification
  • Certified Hotel Concierge by Ironclad Systems
  • SafeServ certification: Food Handling
  • Food Presentation and Plating Standards Certification

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