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Skills

  • Equipment operation and maintenance
  • Service-oriented mindset
  • Credit and collections
  • Purchasing stock
  • Menu knowledge
  • Purchasing
  • Service-oriented
  • Issue resolution
  • Budgeting and cost control
  • Payment processing

Work Experiences

  • Created attractive holiday and seasonal displays for the merchandising program.
  • Was in charge of 8 store employees.
  • Won
  • Kept track of everything.
  • Changed the linens, cleaned the bathrooms, vacuumed the halls, and dusted and mopped the floors.
  • Solved
  • Rewarded and reprimanded coworkers.
  • Took orders and served food and beverages with the help of 13 team members.
  • Kept track of UPC codes.
  • Gathered shopping carts and baskets from the store's interior and exterior.

Summaries

  • Renowned Room Service Attendant with 18 years of experience helps the restaurant succeed in all areas.
  • Strong mechanical aptitude and a proclivity for equipment diagnostics, repair, and operation.
  • Experienced restaurant professional with a strong work ethic, dedication, and enthusiasm.
  • Expert in the most effective cleaning methods and products.
  • Experienced Room Service Attendant with success in driving innovation and early adoption of emerging technologies and platforms.
  • Personable Room Service Attendant with strong customer service skills and a commitment to professionalism in the hospitality industry.
  • Physically fit and energised, with a flexible schedule and a flexible mindset.
  • Articulate
  • Ambitious
  • Knowledgeable in a variety of food preparation methods, as well as unusual ingredients, food pairings, and plate presentation.

Accomplishments

  • Monitored and assessed guest preferences, enabling the creation of tailored in-room dining options, which led to a 40% increase in guest loyalty within a two years.
  • Won “program” Award for category.
  • Assisted the management team in tracking and reporting revenue from upselling, leading to a 36% increase in monthly food and beverage sales.
  • Proactively coordinated with event planners and in-house staff to ensure seamless room service for functions, leading to positive event feedback and 65% likelihood of repeat business.
  • Contributed to the creation of an efficient service flow during housekeeping, improving cross-functional collaboration and decreasing total guest wait time by 9 minutes.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Resolved product issue through consumer testing.
  • Upsold premium service offerings such as SAP, resulting in an additional $7 in revenue per guest over a 2018-year period.
  • Demonstrated adaptability and teamwork by meeting room service demands for 5 guests during high-volume events, without sacrificing service quality.
  • Sustained a high performing team and minimized employee turnover.

Affiliations

  • Council of Hotel and Restaurant Trainers (CHART)
  • Professional Convention Management Association (PCMA)
  • Les Clefs d’Or USA (for concierge service excellence)
  • National Concierge Association (NCA)
  • International Food Service Executives Association (IFSEA)
  • Society of Women Engineers
  • International Travel and Hospitality Association (ITHA)
  • American Hotel & Lodging Association (AHLA)
  • Association for Computing Machinery
  • American Society of Safety Professionals

Certifications

  • Certified Mini-Bar Stocker by Beacon Labs
  • First Aid/CPR Certified
  • Food and Beverage Management Certificate
  • Health and Safety Certification by OSHA
  • Certified Professional in Food Safety (CP-FS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Introduction to Hospitality Operations Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Basic Food Hygiene Certification Denver

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