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Skills

  • International sales support
  • i-channel contact center software
  • Consistently meets sales goals
  • Insurance policy review
  • Contract negotiation
  • Multi-line phone talent
  • MS Office Suite
  • Patient care and physical therapy
  • Trend analysis
  • Cost reduction strategies

Work Experiences

  • Tweaked procedures as needed to improve the department's efficiency.
  • Answered product questions using up-to-date sales and store promotions information.
  • Kept a perfect attendance record for 3 months.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Implemented cost-cutting and waste-reduction policies.
  • Meticulously and quickly documented all customer inquiries and comments.
  • Was in charge of sales growth in the method area.
  • Provided ongoing guest service, which included ServiceNow recommendations.
  • Assisted in the research, vetting, and onboarding of new vendors, as well as the establishment of contracts and connections.
  • Increased the team's revenue totals by bringing in more than $12 in personal two years sales.

Summaries

  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Dependable
  • Customer service specialist with 15 years of process experience who is dedicated and detail-oriented.
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Pragmatic
  • Vendor Management Specialist is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Ambitious

Accomplishments

  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Procedure Met and exceeded quotas generating 12+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Developed an end-to-end procurement strategy that streamlined vendor selection and reduced lead times by 21%, optimizing supply chain flow.
  • Developed vendor rating metrics that boosted supply chain resiliency by 71%, reducing procurement-related delays during peak demand periods.
  • Optimized supplier diversity by increasing partnerships with minority-owned businesses by 67%, diversification directly contributed to standard.
  • Negotiated 35% cost reductions on procurement contracts, saving the company $11 annually while maintaining operational excellence.
  • Negotiated improved terms with Power BI service providers, resulting in a $12 reduction in annual costs and 36% faster delivery times.
  • Coordinated cross-functional teams including procurement, finance, and legal to reduce vendor onboarding delays by 76%. Achieved full regulatory compliance for 11 vendors.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Developed and delivered training modules to department heads on effective vendor relationship management, leading to a 79% boost in overall performance metrics.

Affiliations

  • Institute for Supply Management (ISM)
  • Risk and Insurance Management Society (RIMS)
  • Lions Club
  • International Trademark Association (INTA) – for vendor contract legal matters
  • Project Management Institute
  • Council of Supply Chain Management Professionals (CSCMP)
  • Supply Chain Risk Leadership Council
  • Vendor Management Best Practices Forum
  • American Medical Informatics Association
  • Information Systems Audit and Control Association (ISACA)

Certifications

  • Certified Information Systems Auditor (CISA) - category
  • Certified Protection Officer (CPO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Logistics Management Certification - Lakeside Partners
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Master in Supply Chain Management (MSc) - program
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Sales Essentials Certificate

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