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Skills

  • Automation of cash applications
  • Relationship development
  • Interdepartmental Workflow Optimization
  • KPI tracking and performance metrics
  • Effective communication skills
  • Resource information
  • Proficiency in Workday
  • Time management and prioritization
  • Client relationship management
  • Customer service

Work Experiences

  • Achieved results in 18 months.
  • Chose qualified applicants to refer to potential employers for job placement.
  • Achieved reduction within 2021.
  • Identified job seekers who were having difficulty finding work and devised strategies to help them succeed.
  • Accelerated closure for aged outstanding payments.
  • Achieved a 40% decrease in disputed charges.
  • Organized 10 mock interview seminars to help people improve their interviewing and communication skills.
  • Assumed responsibility for processing high-volume credit card payments totaling $16 per month while maintaining a 26% accuracy rate.
  • Accurately processed and applied daily cash receipts of $16 from 14 different customers and payment channels ensuring under 1% error rate.
  • Collaborated with the collections team.

Summaries

  • Achieved a 98% success rate in clearing outstanding accounts.
  • Proficient at administering program assessments, analyzing client and job data, and maintaining client files.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Professional with experience in job interview techniques and SAP who is responsive and dependable.
  • Achieved faster reconciliations.
  • Achieved results within one year.
  • Cash Application Clerk experienced in high-volume processing.
  • Achieved results over 18 months.
  • Professional who is well-organized and has excellent communication and multitasking skills.

Accomplishments

  • Implemented a daily cash reconciliation process that reduced cash balancing errors by 38% and facilitated faster month-end close by one year.
  • Partnered with collections and customer service teams to resolve outstanding disputes, leading to a reduction of 2 in aged receivables within the past year.
  • Spearheaded a project to automate cash application of recurring payments, reducing manual entry errors and improving posting time by 16%.
  • Led the transition to an automated cash reconciliation process, reducing manual processing time by 49% and improving overall cash posting efficiency.
  • Reduced unapplied cash from 6 to 15 over 6 months through collaboration with customers, accounts receivable, and billing to resolve issues with payment matching.
  • Negotiated a 37% reduction in processing fees with external payment providers, resulting in annual savings of 17 for the company.
  • Resolved an average of 6 payment misapplications per week, reducing customer credit inquiries and ensuring a 85% reduction in AR discrepancies.
  • Reduced unapplied cash percentage by 83% through proactive research and outreach to customers regarding payment discrepancies.
  • Established key performance indicators (KPIs) for the cash application team, increasing visibility on performance metrics and improving team accuracy by 85%.
  • Reduced the amount of time in unapplied funds by 6 months by identifying system inaccuracies and developing a reconciliation solution with the IT department.

Affiliations

  • Credit Management Research Group
  • Rotary International
  • National Association of Payment Professionals (NAPP)
  • Association of Certified Receivables Specialists (ACRS)
  • American Society of Safety Professionals
  • Association for Accounting and Financial Professionals in Business
  • Institute of Finance & Management (IOFM)
  • Toastmasters
  • Accounts Payable & Procure-to-Pay Network (APP2P)
  • Financial Executives Networking Group (FENG)

Certifications

  • CompTIA Network+
  • Sage ERP Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Financial Reporting & Analysis Cedar Works
  • CompTIA Security+
  • Certified Financial Risk Manager (FRM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Global Payment Specialist (CGPS)
  • Certified Internal Auditor (CIA)
  • Bank Reconciliation Certification Brightline

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