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Skills

  • International sales support
  • Claims report drafting
  • Fraud prevention and detection
  • Training development aptitude
  • Credit card processing
  • Key account management
  • Medical terminology knowledge
  • Route dispatch
  • Retail store support
  • Recordkeeping strengths

Work Experiences

  • Created and maintained a detailed database to develop promotional sales.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Facilitated system orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided clients with basic technical support for a variety of procedure company products.
  • Educated employees on company procedures and services.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Dedicated to exceeding expectations and leading the team to success.
  • Committed to providing world-class customer service while remaining professional.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to procedure regulations and process department guidelines.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Very knowledgeable about ServiceNow, as well as process competitors and offerings.

Accomplishments

  • Presented comprehensive claims performance reports to senior management, driving the allocation of a 8% increased budget for the compliance team.
  • Led process improvement initiatives, leading to a 34% reduction in claims processing delays across 12 regional offices.
  • Resolved product issue through consumer testing.
  • Provided strategic insights to senior leadership regarding claims volume trends, driving a 18 reduction in handling costs over the past year.
  • Documented and resolved category which led to method.
  • Identified trends in rejected insurance claims and collaborated with the technical team to develop automated error detection, reducing rework rates by 71%.
  • Developed tailored strategy for large loss claims involving Miscellaneous, improving recovery outcomes by 66% compared to previous years.
  • Championed an initiative to consolidate claims documentation, reducing redundant data entry and cutting processing time by 15 hours per week.
  • Collaborated with underwriting and legal teams to establish efficient communication protocols, reducing claim appeals by 55% across 10 jurisdictions.
  • Managed claims team of 6, resulting in a 44% improvement in customer satisfaction scores within 15 months of implementing new procedures.

Affiliations

  • International Compliance Association (ICA)
  • National Association of Independent Insurance Adjusters (NAIIA)
  • Jaycees
  • American Society of Safety Professionals
  • International Underwriting Association (IUA)
  • American Institute for Chartered Property Casualty Underwriters (CPCU Society)
  • Insurance Regulatory Examiners Society (IRES)
  • International Association of Claims Professionals (IACP)
  • Society of Claims Professionals
  • Insurance Institute of America (IIA)

Certifications

  • First Aid/CPR Certified
  • Senior Professional in Claims (SPC) – Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Insurance Claims Mediation Specialist Certification – Cedar Works
  • Certified Professional in Fraud Analysis (CPFA) – Brightline
  • Risk Management Certificate – Brightline
  • Associate in General Insurance (AINS) - Northwind
  • Certified Specialist in Insurance Operations (CSIO) – Cedar Works
  • ServSafe

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