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Skills

  • Customer satisfaction improvement
  • Detailed sales report preparation
  • Team building
  • CRM software implementation (HubSpot)
  • Regulatory compliance
  • Problem resolution
  • Continuous process improvement
  • Sales pipeline management
  • Customer Relationship Management (CRM)
  • MS Office

Work Experiences

  • Achieved 85% year-over-year revenue growth.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Coordinated and scheduled 8 meetings and conferences per one year by arranging room arrangements and audio-visual requirements, preparing documents, and making any necessary hotel arrangements.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved a 41% improvement in lead-to-close ratio.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Helped customers by answering their questions and completing their requests.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Achieved President's Club for sales excellence 2016, recognizing leadership and exceeding sales targets by 68%.
  • Coached a 14-person sales team on how to use effective sales techniques and provide excellent customer service.

Summaries

  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Clear understanding of risk assessment and performance reporting as well as risk assessment training.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Astute Sales Office Manager who is dedicated to providing excellent customer service and assistance.
  • Salesforce is something I'm familiar with.
  • Within Miscellaneous, senior Sales Office Manager and outstanding performer in cross-functional collaboration and vendor management.
  • Achieved measurable success in driving team-based sales excellence.
  • Achieved 71% accuracy in forecasts.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Achieved measurable success in driving team-based sales excellence, routinely exceeding quarterly revenue targets by an average of 68%. Known for effective team mentoring.

Accomplishments

  • Managed a high-volume inbound sales funnel, increasing monthly lead conversion rates by 68%.
  • Rolled out a comprehensive training program for Adobe Creative Suite use, improving team adoption rates by 48%.
  • Supported the sales department’s budgeting and forecasting, improving accuracy in financial projections by 63% year-over-year.
  • Led a cross-functional team of 3 in executing a sales pipeline review that improved lead conversion rates by 26% within 9 months.
  • Organized quarterly sales strategy workshops, improving team-wide understanding of target markets and resulting in an increase in deals closed by 42%.
  • Negotiated bulk pricing deals with method partners, reducing procurement costs by 61% and contributing to an annual savings of $12.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of system.
  • Built new SOPs for lead follow-up protocols, achieving a decrease in lead response time by 54%.
  • Redesigned the office workflow processes, reducing inefficiencies and decreasing operational expenses by $6 annually.

Affiliations

  • International Customer Management Institute (ICMI)
  • American Management Association (AMA)
  • Toastmasters International
  • National Association of Sales Professionals (NASP)
  • Jaycees
  • International Association of Administrative Professionals (IAAP)
  • American Marketing Association (AMA)
  • National Association of Office Managers (NAOM)
  • American Business Women's Association (ABWA)
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CPQ Certification (category)
  • Certified Sales Enablement Professional – Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Relationship Manager (BRMP)
  • Certified Sales Operations Professional (CSOP)
  • Google Certified Professional Cloud Architect
  • AMA Certified Professional in Management (American Management Association)
  • Certified Revenue Growth Architect (Summit Group)
  • Project Management Professional (PMP)

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