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Skills

  • Customer satisfaction improvement
  • Process and procedure development
  • Team building
  • Communications
  • Interdepartmental communication
  • Customer service
  • Complex problem-solving
  • Relationship development
  • Contract Negotiation and Management
  • Strategic selling

Work Experiences

  • Achieved results across 12 territories.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Coordinated and scheduled 8 meetings and conferences per one year by arranging room arrangements and audio-visual requirements, preparing documents, and making any necessary hotel arrangements.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved a 82% improvement in lead-to-close ratio by implementing a structured sales process and consistent follow-up framework.
  • Achieved results within 7 months of implementation.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and stakeholder engagement talents.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Increased market share and earned #8 ranking by leapfrogging competitors.

Summaries

  • Achieved a 82% boost in recurring revenue.
  • Achieved 73% forecast accuracy.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved measurable success in driving team-based sales excellence.
  • Costs were consistently reduced while profits were increased.
  • Able to motivate and lead teams.
  • Accomplished in developing action plans, designed to reduce order processing times from 11 months to initiative, significantly improving operational efficiency and customer satisfaction.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • HubSpot and Workday are two of my strongest skills.
  • Agile and adaptable group leader with a stellar program history, a motivational approach, and an upbeat personality.

Accomplishments

  • Negotiated bulk pricing deals with method partners, reducing procurement costs by 61% and contributing to an annual savings of $12.
  • Initiated cross-departmental sales and marketing collaboration to target new market segments, resulting in an increase in brand visibility by 70%.
  • Resolved product issue through consumer testing.
  • Organized quarterly sales strategy workshops, improving team-wide understanding of target markets and resulting in an increase in deals closed by 42%.
  • Utilized customer feedback to revamp product offerings and improve overall satisfaction, achieving a customer satisfaction score increase of 37% in 2017.
  • Collaborated with the finance department to create a commission structure that aligned team goals, resulting in performance increases of 40% in 2024.
  • Redesigned the office workflow processes, reducing inefficiencies and decreasing operational expenses by $6 annually.
  • Implemented a CRM system upgrade that reduced sales process inefficiencies by 58%, resulting in improved contact management and lead tracking.
  • Collaborated with team of 10 in the development of system.
  • Delivered top-level management reporting, increasing executive visibility on day-to-day operations while promoting strategic decision-making accuracy by 60%.

Affiliations

  • Women in Sales Leadership Lakeside Partners
  • Association for Supply Chain Management (ASCM)
  • Project Management Institute (PMI)
  • International Council of Nurses
  • Certified Salesforce Administrator ITIL
  • Global Business Travel Association (GBTA)
  • Customer Service Professionals Network
  • Association of Professional Sales (APS)
  • American Society of Safety Professionals
  • International Federation of Administrative Professionals

Certifications

  • Salesforce
  • Certified Public Accountant
  • Certified Customer Success Manager (CCSM)
  • Certified Business Relationship Manager (BRMP)
  • Advanced Leadership Certification (Brightline, 2019)
  • Certified Sales Compensation Professional (CSCP)
  • Project Management Professional (PMP)
  • Strategic Sales Management Certification - process - 2016
  • Certification in Financial Forecasting and Budgeting (Adobe Creative Suite)
  • Cisco Certified Network Associate (CCNA)

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