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Skills

  • Accomplished manager
  • Managerial experience
  • Organized managerial style
  • Skilled community-based case manager
  • Cross-functional team collaboration
  • i2 Transportation Manager
  • Guest satisfaction improvement strategies
  • Hospitality Budgeting and Forecasting
  • Qualified daily living activity assistant
  • ServSafe Manager

Work Experiences

  • Achieved an upsell rate of 81%.
  • Assisted with the training and onboarding of new front desk staff, ensuring a reduction in orientation times by 45% over 10 months.
  • Collaborated with maintenance and technical support staff to address operational issues immediately, reducing downtime by 7 hours monthly.
  • Collaborated with maintenance and technical support staff.
  • Achieved a 75% improvement in cleanliness rating audits.
  • Achieved a retention rate of 72% for returning clients.
  • Collaborated with the marketing team.
  • Boosted lobby engagement ratings by 3 points.
  • Achieved a revenue increase of $15.
  • Analyzed traffic patterns.

Summaries

  • As a Lobby Manager Assistant with 13 years of experience, I excel in staff training, event coordination, and guest service, consistently improving satisfaction scores by 70%.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With a background in accounting and finance, I am a talented administrative professional.
  • Addresses maintenance issues quickly.
  • Typing speed of 13 words per minute.
  • Lobby Manager Assistant with 17 years of successful project management and data analysis experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Developed and maintained key relationships with repeat guests, leading to a 15-fold increase in premium service package sign-ups.
  • Collaborated with event planners and corporate sponsors, executing high-profile lobby events that drove 38% revenue growth in special services.
  • Created effective guest service policies and standard operating procedures, reducing guest complaints by 78% over 15 months.
  • Collaborated with team of 2 in the development of initiative.
  • Supervised key event setups and guest logistics for corporate events, ensuring smooth execution and increasing event guest satisfaction to 32%.
  • Coordinated cross-functional responses to VIP client inquiries and complaints, reducing resolution time by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to program.
  • Conducted monthly performance reviews for front-desk staff and coached for continuous improvement, increasing team efficiency by 23%.
  • Led a team of 15 front-desk associates to achieve consistent high performance, recognized by the Region’s Top Hospitality Award in 2017.

Affiliations

  • Chamber of Commerce in Denver
  • National Federation of Business and Professional Women
  • Association for Computing Machinery
  • American Medical Informatics Association
  • International Council of Hotel Management Associations
  • American Marketing Association
  • National Association of Social Workers
  • American Hotel & Lodging Association (AHLA)
  • International Hotel & Restaurant Association (IH&RA)
  • Certified in Hotel Industry Analytics (CHIA)

Certifications

  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • First Aid/CPR Certified program
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Emergency Response Training Certification - American Red Cross
  • RoomMaster Certified - InnQuest Software
  • Customer Experience Management (CXM) Certification - Lakeside Partners
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Project Management Professional (PMP)
  • CompTIA Security+

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