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Skills

  • Process implementation
  • Process improvement
  • Report writing
  • Procedure equipment
  • Problem resolution
  • Diverse groups presentations
  • MS Office
  • Document scanning
  • Program management
  • Counseling and therapy

Work Experiences

  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Used QuickBooks to accurately enter data into a batch ticketing system.
  • Clients were matched to open positions based on their skills and job requirements.
  • Category was planned and carried out by me.
  • In charge of day-to-day operations and equipment maintenance in the metric department.
  • Had planned ahead.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Responded quickly to customer concerns and resolved program issues using process improvement and team leadership.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Adept School Counselor with 15 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Collaborate with commercial lenders to achieve sales targets.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Fluent in both English and Spanish.
  • Adaptable, tenacious, and capable project manager with over 16 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.

Accomplishments

  • Created data-driven employment reports that guided strategic planning, contributing to a 70% reduction in placement times.
  • Increased sales 12% over two years.
  • Initiated outreach programs targeting long-term unemployed individuals, resulting in 80% of those clients securing interviews within 6 months.
  • Designed and implemented new career counseling modules for clients, leading to enhanced job placement outcomes by 80% within one year.
  • Spearheaded an initiative aimed at improving the employment success of veterans, resulting in 55% job placement within one year following program completion.
  • Analyzed vocational training programs and recommended specific curriculum adjustments, improving job readiness scores by 78%.
  • Designed and implemented workforce planning strategies, contributing to a 49% reduction in unemployment in designated regions.
  • Developed career development workshops targeting under-skilled adults, improving participant employment outcomes by 56%.
  • Conducted market research to anticipate industry shifts, ensuring programs stayed relevant and increasing workforce adaptability by 38%.
  • Redesigned staff training protocols, increasing operational efficiency by 82% for workforce development team.

Affiliations

  • Society of Women Engineers
  • American Counseling Association (ACA)
  • International Council of Nurses
  • National Association of Colleges and Employers (NACE)
  • National Employment Counseling Association (NECA)
  • Employment Services Professionals Network (ESPN)
  • National Association of Workforce Development Professionals (NAWDP)
  • American Association of Community Colleges (AACC)
  • Counselor Educators and Supervisors Network (CESN)
  • Job Placement Resource Group (JPRG)

Certifications

  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Nonprofit Professional (CNP)
  • Master Coach Certification (MCC)
  • Certified Mental Health Counselor (CMHC)
  • Certified Career Services Provider (CCSP)
  • Microsoft Office Specialist (MOS) - Excel, Word, Outlook
  • Certified Digital Career Strategist
  • Professional in Human Resources (PHR)
  • Certified Workforce Development Professional (CWDP)

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