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Skills

  • Customer service
  • MS Office
  • First-Time Fix Rate Improvement
  • Relationship development
  • Root cause analysis
  • Cross-departmental collaboration
  • Complex issue diagnosis
  • Testing and evaluation
  • Project organization
  • Lean manufacturing principles

Work Experiences

  • Achieved Excellence Award for successfully diagnosing and fixing complex electrical issues on Asana machinery within tight time constraints.
  • Was in charge of diagnosing and troubleshooting issues, as well as repairing and restoring machines to full functionality.
  • Developed detailed maintenance schedules to extend the life of process equipment.
  • Completed integrated systems tests for 14 machines.
  • Achieved zero failures during testing.
  • Achieved President's Club for diagnosing complex electrical issues.
  • Efficiently troubleshot and repaired method equipment to reduce company costs and increase productivity.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with cross-functional teams.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Certified in PLC programming for Vantage, with a history of optimizing control systems to enhance machinery performance and minimize downtime.
  • Collaborated with engineers to optimize testing workflows.
  • Achieved a 21% decrease in energy consumption by optimizing ServiceNow efficiency, contributing to the organization’s sustainability goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted team-wide performance.
  • Calibrated category instruments.
  • Committed to operational excellence.
  • Dynamic Service Technician seeking a TLE Technician position in which to apply preventive maintenance skills and a proven track record of resolving emergency service issues.
  • Collaborated across departments.
  • Eager to put my knowledge of hand and power tools to work for the Lakeside Partners team in a TLE Technician role right away.

Accomplishments

  • Collaborated with cross-functional teams to ensure essential equipment met all framework certifications.
  • Initiated a compliance check system for regulatory updates, ensuring that all equipment stayed within 58% of procedure guidelines.
  • Conducted root cause analysis using FMEA on recurring equipment failures, addressing issues that reduced breakdowns by 29%.
  • Managed inventory of critical repair tools, reducing out-of-stock incidents and cutting delay times by 29%.
  • Developed detailed troubleshooting guides that reduced average repair time by 12 hours, increasing technician efficiency.
  • Reduced equipment downtime by 83% by identifying and resolving common bottlenecks in the repair process.
  • Reduced quality related defects in TLE processes by 32% through the introduction of standardized calibration routines.
  • Collaborated with team of 16 in the development of system.
  • Introduced a continuous improvement process that reduced repair rejects by 56% within 6 months.
  • Implemented lean maintenance strategies, saving the company $10 by reducing unnecessary repairs and downtime.

Affiliations

  • National Association of Social Workers
  • Senior Member, Facility Engineering Association (FEA)
  • Certified Professional in Industrial Asset Management (CPIAM)
  • British Standards Institution (BSI) Certification in Electrical Installation
  • Association of Information Technology Professionals
  • National Fire Protection Association (NFPA)
  • Authorized OSHA Outreach Training Program Instructor
  • National Association for Manufacturing (NAM)
  • Freemason
  • Program Participant in Advanced Diagnostics and Predictive Maintenance Seminar, 2022

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Mechatronics Technician Certification
  • Computer-Aided Maintenance Management Systems (CMMS) Training Certification
  • Certified Automation Technician (CAT) Summit Group
  • OSHA 30-Hour General Industry Safety Certification
  • Maintenance Excellence Professional (MEP) Northwind
  • Six Sigma Green Belt Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • CompTIA A+ Technician

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