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Skills

  • Payroll and budgeting
  • Scheduling
  • Project Planning
  • Stakeholder relationship management
  • Database administration
  • Writing reports
  • Data entry
  • Bookkeeping
  • Data analysis and reporting
  • Office administration

Work Experiences

  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 12% reduction in the company's travel expenses.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Created a new data management system that reduced data retrieval time by 12%.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 17 ring.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Achieved a 81% improvement in adoption rate.
  • Wrote extremely precise internal and external letters and memos.
  • Developed and implemented records handling standard operating procedures.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Created new filing and organizational procedures that helped the company save $10 per 18 months in labor costs.

Summaries

  • Expert at multitasking in a fast-paced environment.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Offering 7 years of experience in customer relations management.
  • Customer service and conflict resolution skills are excellent.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Asana expert with exceptional strategic planning and typing abilities.
  • Vendor management and quality assurance are examples of areas of expertise.
  • Working with little to no supervision, responsible, punctual, and productive.

Accomplishments

  • Trained 18 team members in Tableau, resulting in a 55% increase in departmental efficiency.
  • Provided administrative support during project meetings, preparing agendas and ensuring efficient follow-up on action items.
  • Led a metrics and reporting system overhaul, significantly improving transparency and accountability for project deliverables.
  • Trained and mentored new administrative assistants, resulting in increased productivity and a reduction in task errors by 57%.
  • Coordinated corporate events and meetings for 7 attendees, improving attendee satisfaction rates by 64%.
  • Supervised monthly reporting for ongoing projects, which enabled the timely completion of deliverables across 16 departments.
  • Developed and managed a document archiving system that improved file retrieval accuracy by 32%.
  • Assisted in coordinating quarterly all-hands employee meetings, with attendance exceeding 35% for 2016.
  • Increased staff productivity by 83% through effective delegation, resource management, and prioritization of key tasks.
  • Developed and maintained executive dashboards for project tracking, increasing visibility into progress by 61%.

Affiliations

  • Association for Strategic Planning (ASP) category
  • Jaycees
  • Local Project Management Professional Group (PMP) Affiliation
  • International Facility Management Association (IFMA)
  • Association for the Advancement of Cost Engineering (AACE International)
  • National Association of Credit Management (NACM) - Reporting Committee
  • Freemason
  • CRM Users Group - Best Practices Committee
  • Society for Industrial and Organizational Psychology (SIOP)
  • Society of Government Meeting Professionals (SGMP)

Certifications

  • Certified Information Privacy Professional (CIPP) - initiative
  • Apple Certified Associate (ACA)
  • Business Administration Certificate - system
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Office Management Specialist Certificate - standard
  • Six Sigma Yellow Belt Certification - initiative
  • QuickBooks Certified User - process

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