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Skills

  • Customer satisfaction improvement
  • Peachtree proficiency
  • Operational improvement
  • Customer retention strategies
  • Process automation
  • Fraud detection and prevention
  • Refund processing
  • MS Office
  • Process improvement
  • Account follow-up strategy

Work Experiences

  • Communicated complex billing issues clearly to customers.
  • Analyzed payment trends to identify risk factors, preventing revenue losses of $14.
  • Transported Adobe Creative Suite to 6 months customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Reconciled past due accounts, reducing outstanding invoices by 16%.
  • Achieved recognition from President's Club.
  • Achieved a 23% reduction in refund requests.
  • Aided management in the implementation of new accounting software.
  • Achieved a 35% reduction in refund requests through proactive outreach and clear communication on billing policies.
  • Created a better filing system to keep client information safe.

Summaries

  • Analytically inclined, regularly preparing complex reports for senior management to evaluate trends and fine-tune reconciliation efforts.
  • Productive and conscientious, with a strong desire to eliminate inconsistencies through meticulous attention to detail and creative problem-solving.
  • Able to resolve 19% of complex issues quickly.
  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as stakeholder engagement training.
  • Achieved a 84% decrease in billing errors.
  • Achieved a 39% boost in on-time payments.
  • With 8 years of experience, I'm a focused billing clerk.
  • Achieved an accuracy rate of 26%.
  • Billing Support Representative with 4 years of successful stakeholder engagement and quality assurance experience.
  • Accomplished in escalating and resolving difficult cases, able to resolve 68% of complex issues quickly and independently.

Accomplishments

  • Collaborated with cross-functional teams to redesign the billing flow, reducing recurring issues and support tickets by 55%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of metric.
  • Reduced subscriber billing query response time by 26% through the application of process optimizations using Workday.
  • Managed the successful rollout of process, decreasing invoice processing time and increasing payment efficiency by 69%.
  • Led the implementation of an automated billing system in 2016, improving turnaround time by 74% and reducing manual input errors.
  • Resolved customer invoice discrepancies within two years, contributing to improved client satisfaction and a reduction in churn by 67%.
  • Negotiated payment plans with customers, reducing overdue account balances by 56% while maintaining positive client relationships.
  • Reduced billing cycle times by 78% through the optimization and automation of the invoice delivery process.
  • Streamlined payment processing through implementation of HubSpot, improving payment reconciliation efficiency by 38%.

Affiliations

  • International Customer Management Institute (ICMI)
  • Association of Information Technology Professionals
  • Jaycees
  • Freemason
  • National Association of Social Workers
  • Certified Medical Billing & Coding Specialist (CMBC)
  • Academy of Professional Billing & Coding Specialists
  • Healthcare Financial Management Association (HFMA)
  • Billing and Receivables Professionals Association
  • National Customer Service Association (NCSA)

Certifications

  • Professional Billing and Reimbursement Specialist Certification (PBRS) – 2016
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management
  • Certified Medical Reimbursement Specialist (CMRS) – category – 2015
  • Certified Revenue Cycle Specialist (CRCS) - Summit Group, 2022
  • CompTIA Network+
  • Customer Relationship Management (CRM) Specialist – Salesforce – 2024
  • Google Certified Professional Cloud Architect
  • Certified Patient Account Representative (CPAR) – National Association of Healthcare Access Management

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