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Skills

  • Relationship development
  • Needs assessment for underserved populations
  • First Aid/CPR
  • Health literacy education
  • Compliance with HIPAA Regulations
  • Team building
  • Networking with staff
  • Goal setting
  • Admitting processes
  • Regulatory compliance

Work Experiences

  • Achieved measurable improvements in health outcomes.
  • Looked for industry trends on social media and through online sources.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved President's Club for pioneering patient-centered care improvements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Aligned care plans with state regulations and patient rights, safeguarding compliance for over 3 case interventions yearly.
  • Advocated for patients during care transitions.
  • Boosted task completion rates by 40%.
  • Helped and facilitated the transition of care from hospitals, rehabilitation centers, and skilled nursing facilities to the patient's home.
  • Attended regular team meetings, huddles, staff meetings, and quality improvement projects to improve patient care.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 27% improvement in participation.
  • Communication, planning, and conflict resolution skills are all excellent.
  • Achieved a 78% improvement in early screening rates.
  • Achieved cost savings of $2 annually.
  • Addressed chronic illness management challenges.
  • Currently holding a Oregon driver's license.
  • Committed to increasing patient engagement.
  • Adept at managing complex healthcare needs.
  • Collaborated with a network of 17 providers.

Accomplishments

  • Developed and tracked metrics on chronic disease management for 14 patients, resulting in an overall health improvement of 39%.
  • Led a team of 16 case managers in navigating government-assisted health programs, increasing program enrollment by 37%.
  • Guided 17 individuals through complex insurance claims, resulting in retrieval of $5 in medical reimbursement.
  • Collaborated with local mental health organizations to improve referral workflows, increasing mental health service availability by 19%.
  • Documented and resolved process which led to initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a patient care program focused on diabetes management, which resulted in HbA1c level reductions by an average of 20% among participants.
  • Facilitated access to telehealth services during 2018's public health crisis, ensuring continuity of care for over 15 individuals from underserved areas.
  • Streamlined patient referral processes by collaborating with 5 community health providers, reducing delays in care by 48%.
  • Implemented health insurance navigation workshops, enabling underserved groups to access services valued at over $8.

Affiliations

  • National Association of Community Health Centers (NACHC)
  • Society for Public Health Education (SOPHE)
  • Lions Club
  • International Association of Administrative Professionals
  • American College of Healthcare Executives (ACHE)
  • National Health Care for the Homeless Council (NHCHC)
  • Toastmasters
  • Project Management Institute
  • Collaborative Family Healthcare Association (CFHA)
  • Patient Advocate Certification Board (PACB)

Certifications

  • Certified Holistic Health Coach – initiative
  • Certificate in Healthcare Leadership – system
  • Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management
  • SHRM Certified Professional (SHRM-CP)
  • Telehealth Facilitator Certification – category
  • Telemedicine Nurse Certification – system
  • Certified Public Accountant (CPA)
  • Certified in Public Health (CPH) - National Board of Public Health Examiners
  • Health Literacy Specialist Certificate – framework
  • Certificate in Health Policy and Advocacy – process

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