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Skills

  • Change Management
  • JIRA
  • Microsoft Exchange
  • Vendor relationship management
  • Process improvement
  • Process optimization
  • Budgets
  • Requirements gathering
  • Communications
  • Business analysis

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Applied framework methodology to manage requirements backlogs.
  • Achieved early buy-in from 2 executives.
  • Clarified and refined requirements.
  • Aligned ServiceNow roadmap with business objectives.
  • Achieved a project completion rate of 31% before deadline.
  • Created and maintained a network infrastructure that included Windows, Linux, and virtualization.
  • Managed and monitored all installed systems for the highest level of availability.
  • System security and data assurance were designed and implemented by me.
  • Aligned external system requirements for a $9 integration project.

Summaries

  • Awarded Excellence Award for strategic initiative.
  • Achieved a 35% reduction in project documentation time.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at leading cross-functional teams.
  • Accomplished Requirements Analyst.
  • Achieved 17% stakeholder approval.
  • Agile-focused Requirements Analyst well-versed in managing requirement backlogs and user stories, consistently improving team output and feature development pace by 75%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently drove successful requirements workshops.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Designed risk mitigation strategies for metric, reducing potential disruptions by 57%.
  • Designed and maintained the requirements backlog, facilitating prioritization of 18 features that met critical business objectives.
  • Performed gap analysis between current and desired system states, identifying key enhancements that improved system uptime by 55%.
  • Facilitated business process modeling to streamline workflows, resulting in a 31% operational improvement for product.
  • Successfully navigated 18 conflicting stakeholder priorities, achieving consensus on project scope and preventing schedule delays.
  • Provided analysis for integrating third-party systems, reducing vendor dependency by 81% and achieving a scalable architecture.
  • Led requirements reviews and defined success criteria across 2 strategic projects, resulting in 41% increase in user satisfaction.
  • Resolved product issue through consumer testing.
  • Implemented a robust risk management process, which reduced project blockages by 35% and improved overall lifecycle efficiency.
  • Contributed to story point estimation efforts, accurately forecasting resource requirements for development tasks on a 2020 re-launch.

Affiliations

  • Project Management Institute (PMI)
  • International Council on Systems Engineering (INCOSE)
  • Scrum Alliance
  • National Association of Social Workers
  • Toastmasters
  • User Experience Professionals Association (UXPA)
  • Vendor Management Best Practices Group
  • National Association of Business Analysts
  • Enterprise Software Implementation Consortium
  • International Council of Nurses

Certifications

  • Certified Program Manager (CPM) - system
  • Business Process Management Professional (BPMP) - Association of Business Process Management Professionals (ABPMP)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Cisco Certified Network Associate (CCNA)
  • Certified Risk Management Professional (CRMP) - Vantage
  • Data Visualization with Tableau Certification - Beacon Labs
  • Data Analysis for Business Analysts Certificate - system
  • Certified Business Analysis Professional (CBAP) - initiative
  • Customer Journey Mapping Certification - Lakeside Partners
  • Professional Scrum Product Owner (PSPO) - procedure

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