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Skills

  • Network infrastructure administration
  • Switches and routers
  • Customer service
  • End-user training
  • Vendor relationship management
  • Risk management
  • Operational improvement
  • TCP/IP protocol
  • Budgets
  • Enterprise software implementation

Work Experiences

  • Authored detailed software requirements specifications (SRS) for HubSpot solution, accelerating the software development life cycle by 16 weeks.
  • Oversaw the use of a variety of databases, as well as the configuration, installation, and upgrade of new ones.
  • Achieved a 29% reduction in project documentation time.
  • Allowed for flexible adjustments mid-project.
  • Achieved a project completion rate of 31% before deadline.
  • Internal and external clients received 2nd and 3rd level technical support and troubleshooting from me.
  • Achieved early buy-in from 2 executives.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Authored detailed software requirements specifications (SRS).
  • Analyzed technical feasibility of proposed solutions.

Summaries

  • Contributed to a million-dollar modernization project.
  • Achieved a 35% reduction in project documentation time.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Requirements Analyst and outstanding performer in risk assessment and process improvement.
  • Created software requirement specifications.
  • Contributed to a 79% operational efficiency increase.
  • Accelerated project timelines by 18 weeks.
  • Collaborative Requirements Analyst who functions as the central contact between stakeholders and developers, delivering clear documentation that resolves 2 client concerns and issues efficiently.
  • Agile-focused Requirements Analyst.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Created detailed user stories and acceptance criteria in Jira, enabling a 66% reduction in defect rates during development cycles.
  • Coordinated the requirements-gathering process in an Agile environment, meeting sprint deliverables consistently over 10 development cycles.
  • Optimized reporting methodologies by integrating QuickBooks, allowing for real-time tracking of requirements implementation across 8 teams.
  • Performed root cause analysis on recurring issues and recommended solutions that decreased defect recurrence in production by 56%.
  • Developed a requirement traceability matrix to track the alignment of Power BI features with business needs, resulting in a successful release that met all key objectives.
  • Delivered comprehensive needs analysis for a 7-system integration initiative, expediting implementation timeline by 82%.
  • Facilitated business process modeling to streamline workflows, resulting in a 31% operational improvement for product.
  • Designed risk mitigation strategies for metric, reducing potential disruptions by 57%.
  • Collaborated with team of 5 in the development of framework.
  • Monitored and assessed scope changes to prevent cost overruns, effectively saving the organization $4.

Affiliations

  • Agile Certification Community
  • Enterprise Architecture Information Association (EAIA)
  • Toastmasters
  • Association for Computing Machinery
  • Society of Human Resource Management
  • International Council on Systems Engineering (INCOSE)
  • Vendor Management Best Practices Group
  • Association for Computing Machinery (ACM)
  • Institute of Electrical and Electronics Engineers (IEEE)
  • User Experience Professionals Association (UXPA)

Certifications

  • Lean Six Sigma Green Belt - standard
  • AgileBA Foundation and Practitioner - APMG International
  • Google Certified Professional Cloud Architect
  • ITIL Foundation Certification - AXELOS
  • Certified Program Manager (CPM) - system
  • ISTQB Certified Tester – Foundation Level (CTFL) - International Software Testing Qualifications Board (ISTQB)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced BA Certificate in Digital Business Transformation - framework

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