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Skills

  • System equipment
  • Communications
  • Program testing software
  • Agile Methodology for Application Development
  • First Aid/CPR
  • MS Office
  • Application security best practices
  • A/B Testing for UI/UX
  • Project organization
  • Customer service

Work Experiences

  • Set up, installed, and tuned Microsoft Excel-based systems for Oracle database performance.
  • Conducted usability tests.
  • Designed embedded hardware, firmware, and interfaces in the Miscellaneous industry.
  • Analyzed client feedback.
  • Put troubleshooting methods to the test, came up with creative solutions, and documented them for use by the support team.
  • Collaborated with product managers and stakeholders to design custom features based on user analytics, driving 19% customer growth.
  • Worked with network engineering staff to assess hardware and software requirements for the development of a new system.
  • Completed project 34% under budget.
  • Collaborated on category API design.
  • Improved the overall performance of existing procedure software by fixing coding errors, upgrading interfaces, and improving overall performance.

Summaries

  • Achieved a significant reduction in app crashes and bugs by 41%.
  • Collaborative team leader.
  • Built a robust cloud-based solution.
  • Accomplished in architecting scalable applications and leading cross-functional teams, delivering high-impact solutions that exceed performance and budget targets.
  • Achieved customer and stakeholder expectations.
  • A hands-on Senior Application Designer with experience in agile design processes, improving team productivity by 35% while maintaining design integrity.
  • Within Miscellaneous, senior Senior Application Designer and outstanding performer in client relations and cross-functional collaboration.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in reducing onboarding time through seamless API design, ensuring faster integration and improved customer experiences by 42%.

Accomplishments

  • Collaborated across 17 global teams to implement a unified design strategy, resulting in 81% faster project collaboration and delivery.
  • Analyzed client feedback and implemented UI/UX improvements, increasing customer satisfaction by 36% and reducing churn by 18%.
  • Defined and executed CI/CD pipeline strategies that integrated design changes into applications, reducing release times by 13 days.
  • Spearheaded design sprints to address critical user pain points, resulting in Asana achieving 77% higher usability scores post-update.
  • Worked closely with the quality assurance team to identify and resolve critical design issues, reducing time-to-market for new features by 64%.
  • Worked with developers to resolve UI bugs in Jira, improving overall functionality and reducing defect reports by 12%.
  • Created comprehensive API documentation for Salesforce, leading to a 47% reduction in developer onboarding time.
  • Created reusable design components that reduced design lead times by 3 hours per feature release in SAP.
  • Resolved product issue through consumer testing.
  • Developed A/B tests for new design elements in SAP, resulting in 47% increased click-through and interaction rates.

Affiliations

  • Association of Information Technology Professionals
  • Interaction Design Foundation (IDF)
  • Society of Women Engineers
  • Smashing Magazine Conference Speaker, 2024
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • Bachelor of Science in Human-Computer Interaction, category, Class of 2021
  • User Experience Professionals Association (UXPA)
  • Project Management Institute
  • Association for Computing Machinery (ACM) – Special Interest Group on Computer-Human Interaction (SIGCHI)
  • Organizer of Global Service Jam, 2020

Certifications

  • ServSafe
  • Certified Public Accountant (CPA)
  • Oracle Certified Professional (OCP) Application Developer
  • Google UX Design Certificate – Coursera
  • CompTIA Project+ Certification - 2020
  • UX Design Certification by Nielsen Norman Group
  • Certified Usability Analyst (CUA) – Meridian
  • Certified User Experience Professional (CUXP) – Boston
  • Professional Scrum Master™ I (PSM I) - Scrum.org
  • SHRM Senior Certified Professional (SHRM-SCP)

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