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Skills

  • Process improvement
  • Delegation
  • Client account management
  • Human resources management
  • Accountability culture development
  • Operational improvement
  • Recruitment
  • Budget development
  • Project development
  • Product development

Work Experiences

  • Worked with assistant managers to open and close the method office, as well as handle large transactions and inventory management.
  • Implemented the program program and employed vendor management to ensure that guests have a memorable, consistent, and positive experience.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $12.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 2%.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Used risk assessment and vendor management to cultivate and strengthen long-term client relationships.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved quarterly goals consistently.

Summaries

  • Store Services Manager with 14 years of successful client relations and team leadership experience.
  • Well-versed in process improvement and a stickler for deadlines.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • With 15 years of customer service experience, Store Services Manager is insightful.
  • 8 years of strategic Store Services Manager experience leading and overseeing procedure and method business activities.
  • Accomplished retail operations manager with extensive expertise in shrinkage reduction, achieving a 76% reduction through inventory control improvements and staff education.
  • Store Services Manager who is forward-thinking and knows a lot about workflow optimization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Develop strategic business partnerships and relationships.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Analyzed and revamped workforce schedules, effectively reducing overtime by 16% while maintaining peak service efficiency across shifts.
  • Executed a thorough competitive analysis to realign product mix, increasing profitability on targeted items by $2 over 18 months.
  • Identified key sales trends and adjusted product placement strategies, improving high-margin product visibility and increasing overall profits by $18.
  • Facilitated change management by implementing new POS technologies that reduced transaction times by 61%, enhancing overall customer experience.
  • Improved quarterly customer satisfaction scores by 73% through focused staff training and better response to in-store service needs.
  • Coached and developed a team of 18 employees, leading to a 19% promotion rate into higher-level roles within the organization.
  • Established performance benchmarks for team members in line with store KPIs, leading to a 50% improvement in team achievement of sales objectives.
  • Maintained a 44% client retention rate over several months by delivering personalized customer experiences and fostering loyalty with reward programs.
  • Developed a multi-tier employee training program focused on customer service and upselling techniques, resulting in a 20% improvement in average transaction value.
  • Devised strategies to upsell high-margin items, leading to a 29% increase in average order value via effective customer interactions.

Affiliations

  • American Association of Professional Retailers (AAPR)
  • Retail Solutions Providers Association (RSPA)
  • Customer Service Institute of America (CSIA)
  • American Association of Management Development - Retail Focus
  • American Society of Safety Professionals
  • American Marketing Association (AMA) - Retail Division
  • Center for Retail Leadership (CRL)
  • Institute of Supply Management (ISM) - Retail Operations Sector
  • Society of Human Resource Management
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • Certified Loss Prevention Specialist (CLPS)
  • Customer Service Excellence Certificate
  • IOSH Managing Safely Certification Ironclad Systems
  • What You Need To Know About Loss Prevention Certification (by LPF)
  • Basic Fire Safety, Emergency & Evacuation Certificate method
  • Certified Business Analysis Professional (CBAP)
  • Negotiation Skills Certification (Vendor) standard
  • Leadership and Management Training certified by Ironclad Systems
  • Certified Public Accountant (CPA)
  • ServSafe

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