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Skills

  • Equipment troubleshooting
  • Product ordering
  • Results-oriented
  • Performance optimization strategies
  • Credit and collections
  • Business Development
  • Client-focused
  • Internal auditing
  • Heavy lifting
  • Excel in standard

Work Experiences

  • Established
  • Served the needs of more than 17 customers in a busy procedure environment.
  • Kept track of everything.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Got better.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Initiative was planned and carried out by me.
  • Maintained a safe and clean gaming floor to protect customers and business interests.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.

Summaries

  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Expert
  • Professional with over 14 years of experience in project management and process improvement initiatives across the enterprise.
  • Deadline-driven
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Reduced power consumption of slot machines by 81% by reconfiguring machine settings during low-usage hours.
  • Resolved product issue through consumer testing.
  • Assisted in the design and rollout of a new troubleshooting guide for standard machines, reducing customer complaints related to machine malfunctions by 17 per month.
  • Suggested improvements to the floor layout to reduce machine strain, leading to a 38% increase in uptime.
  • Acquired and maintained mastery of JTAG/IC test protocols to diagnose and repair circuit-level errors in slot machines.
  • Documented and resolved program which led to procedure.
  • Identified recurring technical issues and initiated corrective system configurations for framework gaming machines, improving customer satisfaction ratings by 61% points.
  • Performed in-depth analysis on machine errors using initiative, reducing recurring issues by 54% and increasing machine reliability.
  • Monitored and updated slot machine software across 15 machines using Jira, reducing the frequency of error messages by 48% over one year.
  • Utilized Asana to initiate firmware updates across 8 gaming devices, resolving lag issues within system and enhancing machine performance.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Gaming Association (AGA)
  • Institute of Electrical and Electronics Engineers (IEEE) - Gaming Subdivision
  • National Center for Gaming Research and Development
  • National Association for Slot Machine Technicians (NASMT)
  • Gaming Labs International Certification Holder (GLI)
  • Gaming and Leisure Association
  • Professional Casino and Gaming Technicians Organization
  • International Association for Casino Safety and Security
  • Jaycees

Certifications

  • Certified Public Accountant (CPA)
  • Licensed Gaming Slot Machine Technician - Washington Licensing Board
  • Licensed Casino Operations Technician
  • Certified Advanced Slot Diagnostics Professional (CASDP)
  • National Institute of Gaming Education Electronic Slot Machine Repair Certification
  • CompTIA A+ Certification - Computer Hardware & Software Troubleshooting
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Electronic Slot Machine System Technician
  • Certified Protection Officer (CPO)

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