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Skills

  • Ticket purchasing
  • Cash register operation
  • POS System proficiency
  • Team training and development
  • Banquets and catering
  • Team management
  • Team leadership and supervision
  • Bilingual communication (Japanese, German)
  • Customer satisfaction improvement
  • Security understanding

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assisted in forecasting trends.
  • Answered 13 phone calls per several months to assist customers.
  • Achieved a 26% increase in student ticket purchases.
  • Kept my framework knowledge up to date by doing workflow optimization and client relations.
  • Achieved a 28% boost in sales.
  • Determined the validity and applicability of the tickets presented.
  • Analyzed competitor pricing.
  • ServiceNow was delivered to customer locations by me.
  • Achieved a 24% improvement in ticketing experience ratings.

Summaries

  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Data analysis in process settings and vendor management in quality assurance settings.
  • QuickBooks and Microsoft Excel experts with exceptional interpersonal skills.
  • Achieved a 61% conflict resolution success rate.
  • Strong technical skills and experience in risk assessment.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Assistant Game Operations Ticket Manager and team leader with 16 years of experience in standard settings.
  • Usher with a strong work ethic who is eager to put his relationship-building and communication skills to use in his new role at Lakeside Partners.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Implemented a dynamic seating allocation strategy that increased customer satisfaction ratings by 85%, optimizing the fan experience.
  • Increased fan engagement by 59% through the deployment of an enhanced customer feedback loop and transparency initiative.
  • Managed end-to-end ticket distribution processes for corporate clients, driving repeat business and exceeding client satisfaction by 74%.
  • Orchestrated ticket distribution for multiple venues, ensuring a seamless operation and exceeding sales targets for events in Portland.
  • Successfully automated manual ticket processing tasks, accelerating transaction efficiency by 69% and reducing staffing requirements.
  • Led the deployment of a digital ticket scanning system, reducing entry delay times by 73% and minimizing unauthorized access.
  • Collaborated with cross-functional teams to implement financial reconciliation processes, ensuring ticket sales revenue accuracy during high-demand events.
  • Developed a seating optimization tool using ServiceNow, reducing overbooked instances by 31% and ensuring maximum venue utilization.
  • Guided the transition to a comprehensive digital ticketing solution, increasing event access convenience and reducing paper waste by 84%.
  • Effectively managed VIP guest and corporate partner ticketing experiences, cultivating high satisfaction rates and repeat sponsorship engagements.

Affiliations

  • Frequent contributor to Front Office Sports publications, sharing best practices on ticket sale strategies
  • Participant in 2016 TicketForum, addressing new technologies for multi-event ticket distribution platforms
  • Member, National Association of Sports Commissions (NASC), contributing insights on customer satisfaction in ticket sales
  • Member of the Association of Luxury Suite Directors (ALSD), focusing on VIP ticketing management
  • Frequent contributor to Ticketing Business Forum discussions, with a focus on data-driven decision making
  • Member of the American Sports Builders Association (ASBA), contributing insights into stadium infrastructure and the ticketing experience
  • Member of the International Live Events Association (ILEA) since 2016, specializing in enhancing guest services at sports venues
  • Participated in system Student Government, overseeing ticketing initiatives for campus sports events
  • Certified in Financial Reporting for Event Managers, Ironclad Systems, ensuring ticket reconciliation accuracy
  • Certification in Customer Relationship Management (CRM) Technology Solutions, Jira

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Association for Project Management (APM)
  • Google Certified Professional Cloud Architect
  • SAP Certified Application Associate
  • Cisco Certified Network Associate (CCNA)
  • Event Operations Management Certificate – International Live Events Association (ILEA)
  • Data-Driven Marketing & Sales Certificate – Harbor & Co.
  • Customer Relationship Management Certification, CRM SAP
  • Tessitura Software Certification – Ticket & Donation Management
  • Certified Customer Experience Professional (CCXP) - CXPA

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