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Skills

  • Data collection and analysis
  • Sales trend analysis
  • Staff management
  • KPI development and analysis
  • Pipeline management
  • Team building
  • Staff training and development
  • Relationship development
  • Problem resolution
  • First Aid/CPR

Work Experiences

  • Assisted the framework industry sales team by preparing proposals and benchmarking reports.
  • Acted as the main point of contact between the warehouse and sales teams, increasing efficiency by preventing 24% of potential delivery delays.
  • Used Asana to create standard and category reports to track quality assurance.
  • Began metric service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created budgets and prepared quotes for new products and services.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.

Summaries

  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Strong ability to adapt to new situations and environments.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Dedicated to providing high-quality services and products.
  • Sales Support Specialist who is organized and energetic and focuses on enabling strong Miscellaneous sales by expertly handling administrative needs.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • In the Miscellaneous industry, diligent Sales Support Agent is successful at establishing client relationships and directing cross-functional teams.
  • Weekly availability of 4 hours, including evenings and weekends
  • Within Miscellaneous, senior Sales Support Agent and outstanding performer in risk assessment and data analysis.

Accomplishments

  • Streamlined lead prioritization efforts, increasing high-value conversions by 65% through targeted outreach.
  • Achieved 82% increase in leads by leveraging CRM systems to personalize follow-up communications while reducing lag times.
  • Led cross-functional meetings to identify sales process bottlenecks and proposed solutions, reducing lead conversion time by 79%.
  • Collaborated with finance to resolve pricing conflicts, cutting processing delays by 3 hours and improving cash flow.
  • Implemented automated billing reminders and payment follow-ups, reducing overdue accounts by 27%.
  • Developed and maintained trusting relationships with high-profile clients, directly contributing to a 30% increase in referral business.
  • Collaborated with team of 11 in the development of system.
  • Contributed to a 31% increase in upsell rates by identifying customer needs and offering extended warranty options.
  • Identified and closed 12 high-value leads by utilizing personalized sales strategies, contributing to 28% team goal achievement.
  • Produced regular KPIs and sales performance dashboards, enabling the team to address sales gaps and realize a 19% performance uplift.

Affiliations

  • International Association of Administrative Professionals
  • eCommerce Professionals Association
  • Salesforce Certified Administrator
  • Certified Customer Success Manager (CCSM)
  • National Association of Wholesale Distributors (NAW)
  • American Association of Inside Sales Professionals (AA-ISP)
  • Sales Enablement Society
  • Customer Success Association
  • International Customer Management Institute (ICMI)
  • American Medical Informatics Association

Certifications

  • Professional Certification in Sales Strategy – Lakeside Partners
  • Dale Carnegie Sales Training: Winning with Relationship Selling – 2017
  • Salesforce Certified Administrator - 2015
  • Certified Multilingual Customer Service Representative – French
  • First Aid/CPR Certified
  • Certified Customer Insights Analyst (CCIA) – Lakeside Partners
  • Certified International Importer-Exporter (CIIE) – Cedar Works
  • Certificate in B2B Sales Strategies – Beacon Labs
  • Certified Pricing Strategy Specialist (CPSS) – Harbor & Co.
  • Apple Certified Associate (ACA)

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