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Skills

  • Handling high-priority customer escalations
  • Business Administration
  • Organization
  • Sales trend analysis
  • Communications
  • Sales and marketing
  • Business analysis
  • Change Management
  • Staff training and development
  • MS Office

Work Experiences

  • Achieved a reduction of 23% in customer churn.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Learned and used a variety of sales systems to investigate, track, and resolve customer problems.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved results in the first 13 weeks.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Began metric service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Achieved improvements in 2017.
  • Worked with vendor development and support staff to resolve a variety of issues that were affecting sales.

Summaries

  • Managing sales tracking tools and producing informative reports are two of my strong suits.
  • Professional with over 11 years of experience as a manager for a $7 the past year revenue-generating company.
  • Achieved error reductions by up to 60%.
  • Achieved over $16 in additional yearly revenue.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Market trends were identified to assist sales professionals in making strategic decisions and continuing to capture business.
  • Dedicated to providing high-quality services and products.
  • Accomplished Sales Support Agent with the ability to identify and implement process improvements, reducing order-processing times by 3%.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Forward-thinking manager with 17 years of manufacturing project management experience.

Accomplishments

  • Assisted the sales team to close high-value deals by preparing proposals that led to 67% higher-than-average contract value.
  • Reduced order discrepancies by 42% by streamlining communication between sales, billing, and warehouse teams.
  • Facilitated continuous customer engagement, which increased repeat business by $2 annually.
  • Executed proactive post-sale follow-up strategies, boosting customer satisfaction scores by 85%.
  • Forecasted sales growth accurately using historical data and market trends, contributing to a 24% year-over-year revenue increase.
  • Collaborated with sales reps to facilitate timely processing of 4 sales per week, ensuring on-time delivery and customer satisfaction.
  • Developed financial summaries and sales forecasts that enabled senior management to make informed decisions, resulting in 27% improved target adjustments.
  • Developed and maintained trusting relationships with high-profile clients, directly contributing to a 30% increase in referral business.
  • Closed 14 escalated customer support tickets monthly, ensuring 27% problem resolution rate on first contact.
  • Streamlined sales order processing through workflow automation, decreasing order entry errors by 76%.

Affiliations

  • Project Management Institute
  • Lead Generation Association (LGA)
  • Salesforce Certified Administrator
  • Business Networking International (BNI)
  • Institute of Sales & Marketing Management (ISMM)
  • Society of Women Engineers
  • Sales Enablement Society
  • National Association of Wholesale Distributors (NAW)
  • Association for Supply Chain Management (APICS)
  • Customer Relationship Management (CRM) Certification

Certifications

  • Google Analytics for Beginners – 2017
  • Certified Sales Operations Professional (CSOP) - 2022
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Salesforce Certified Administrator - 2015
  • Cisco Certified Internetwork Expert (CCIE)
  • LinkedIn Sales Navigator Mastery Certification – 2024
  • HubSpot Sales Software Certification - 2023
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM & ERP) – 2018
  • SHRM Certified Professional (SHRM-CP)

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