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Skills

  • Superior communication skills
  • Operational improvement
  • Display design
  • Inventory control procedures
  • Automatic call distribution ACD system
  • Fluent in Spanish
  • Equipment upgrades
  • 10-Key
  • Superb sales professional
  • User support

Work Experiences

  • Was in charge of answering customer questions about merchandise and pricing.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Kept track of system performance, such as network traffic, security, and capacity, and analyzed it.
  • Used a POS system to itemize and total the purchases of 8 customers.
  • Evaluated facilities to determine telecommunications system capacity and requirements.
  • Alerted management after spotting potential shoplifters.
  • Customers' special merchandise orders were placed by me.
  • Responded to customer calls in a timely and professional manner.
  • Kept a perfect attendance record for 18 months.
  • Was thorough and professional in my responses to all customer inquiries.

Summaries

  • Excellent comparison skills and ability to find quick solutions.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Telecommunications Operator is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Dependable
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Over 4% in customer ratings and consistently in the top 11 in performance metrics.
  • Focused on customer service

Accomplishments

  • Collaborated with team of 2 in the development of process.
  • Led the installation of a satellite communication system that increased data transfer rates by 31% for Customer Service clients.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Coordinated and trained junior telecommunications staff on advanced call routing systems, increasing team productivity by 65% within program.
  • Redesigned legacy telecommunications infrastructure and installed modern solutions, decreasing downtime by 71%.
  • Monitored live system performance metrics, generating detailed reports for the engineering team to optimize end-user experience.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Achieved status as one of 2 top sales performers in the region comprised of 7 stores.
  • Established new client support processes for inbound calls, leading to a reduced average response time by 81% over method.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • Society of Information Display (Telecom Chapter)
  • American Medical Informatics Association
  • National Association of Social Workers
  • Lions Club
  • Freemason
  • Society of Cable Telecommunications Engineers (SCTE)
  • Association for the Advancement of Artificial Intelligence in Networked Communications
  • Certified Communications Professional (CCP) - ITIL

Certifications

  • Sales Essentials Certificate
  • Sales Manager Certificate
  • Apple Certified Associate (ACA)
  • Certified Network Cable Installer (CNCI) from Ironclad Systems
  • Advanced Troubleshooting and Root-Cause Analysis by program
  • Ericsson Certified Associate – Radio Access Network (RAN) Professional
  • First Aid/CPR Certified
  • CompTIA Security+
  • Huawei Certified ICT Professional (HCIP) in Wireless Networks
  • Computer Training Certificate

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